Michael Pace is an experienced customer service leader with a keen focus on building environments and experiences that drive customer and company success. As a customer success and contact center management expert, he has worked across multiple industries, including financial services, luxury retail, and marketing technology. Michael has a proven record of building high-performing teams that consistently exceed both personal and organizational objectives, resulting in award-winning success in customer experience scoring, net promoter scores, customer satisfaction, and company profitability.

With a demonstrated specialty in call/contact center management, customer success management, and project and program management, he has previously held senior leadership roles at Constant Contact and Capital One. Additionally, Michael is the Director of Global Member Services at Virgin Pulse and was the President of NECCF, the Northeast Contact Center Forum.

Michael's educational background includes studying sports management at the University of Massachusetts and attending Sparta High School. He has been recognized by Huffington Post as one of the most influential customer service leaders.