Richard Dean
Rick Dean is a highly skilled customer service supervisor with numerous years of experience in travel and hospitality. With proficiency in GDS and leadership skills, Rick has dedicated his career to providing exceptional customer service. He studied travel management and computer information systems, graduating Magna Cum Laude in the latter. Rick also holds a Master's degree in Cyber Security Engineering/Data Science.
Rick has worked in several organizations, including Envoy Air, United States Postal Service, Serco, POET, NetJets Inc, Oak Plantation Resort, and ATA. His roles ranged from Lead Customer Service Representative to Customer Care/Concierge, Orbitz for Business Desk Agent, Travel Coordinator, and more.
Rick Dean has strong skills in customer relations, management, and leadership, making him an expert in providing quality customer service to all kinds of travelers, from typical to high touch and high profile.