Lou Orsi

Lou Orsi is a seasoned management professional with a robust background in customer service and Vendor Relations, accumulating over 25 years of experience in the industry.

With a hands-on management style, Lou excels in fast-paced environments, showcasing strategic and tactical thinking to deliver results. Their approach is characterized by a diplomatic yet assertive demeanor, emphasizing high integrity in all dealings.

As a subject matter expert in various areas like call center operations, process improvement, vendor relations, outsourcing, home agent programs, and quality assurance, Lou focuses on enhancing the overall customer experience.

Their skill set extends to developing strong cross-functional relationships across organizational hierarchies and leveraging technological tools such as workforce management systems, chat, email, IVR, and call routing for operational efficiency.

Coupled with project management expertise, Lou has a proven track record of team building, training, and motivating personnel to achieve exceptional success and integration within companies.

Specializing in Call Center operations, Vendor Relations, Project Management, and Process Improvement, Lou's professional journey has seen them hold key positions such as Vice President of Operations at Accommodations Plus International, Senior Director of Customer Service at Fareportal, and Principal Consultant at Lvms Corp, among others.

Lou's educational background includes a degree in Bachelor of Business Administration in Public Administration and Business from Hofstra University, and Business Administration and Management studies at the University of Arizona.