Christopher R Lacek is an accomplished Product Manager with over a decade of experience in designing, developing, launching, and managing a variety of online, mobile, and tablet initiatives for public and private organizations. With a Bachelor of Science degree in Finance from Miami University and a background in International Marketing, Lacek is a collaborative team builder who has extensive knowledge in mobile platform capabilities, emerging trends, user experience, and design guidelines within the Apple, Android, and mobile web ecosystems. He is a former VP and Senior Product Manager at Citizens Bank and the current SVP, Director of Digital Channel Strategy at Santander Bank, N.A. He is a passionate customer experience advocate who is constantly exploring the latest mobile and web-based tools, techniques, and technologies to create seamless and frictionless experiences for customers across all touchpoints.