Eric Velez is a seasoned Customer Success Manager with a focus on SaaS and eCommerce software, boasting over 10 years of experience in the industry. Having studied Information Technology at Katharine Gibbs School, Velez brings a wealth of knowledge to the table, excelling in technologies that automate interactions between various different tools within technology. Prior to his current role at eCommerce Direct, Velez served as the Chief Customer Officer at Order Simplicity, and as the Technical Support Manager at Order Management Systems. His expertise lies in customer-focused and results-driven approaches to managing and streamlining systems.