Rafael Cortes is a Microsoft Certified Professional with a wealth of experience in Windows Operating Systems, Azure Cloud Computing, Microsoft 365, VMWare Computing and Cisco Meraki Networking. With over six years of first-hand knowledge, Rafael brings strong leadership, interpersonal communication, problem resolution, and conflict management skills to assist clients in achieving their objectives. He has accumulated a vast amount of experience in customer relations, demonstrated ability to coordinate with peers, managers, and director-level personnel, and strong organizational skills that make him an asset to any organization. His twelve years of experience in customer relations and ability to perform multiple high priority tasks directly related to clients and internal staff make him an invaluable team player.

Rafael Cortes has a strong educational background, having studied at Brensten Education, earning an Associates of Applied Science in Computer Support Specialist and Network Administration, as well as a High School Diploma from Grandview High School. Rafael is currently an IT Consultant at Answerport, Inc., having previously held positions as a Field Technical Specialist at Telkonet Inc., Service Desk Analyst at The Master Lock Company, Jr. Network Administrator at Wixon, Help Desk Technician at Wixon, Service Desk Technical Analyst at Kforce Inc, PC Analyst at Genesis10, IT Intern at A.B. Data, Ltd. Machine Operator at QPS Employment Group, Record Center Specialist at Randstad, Driver at Badger Distributing of Milwaukee LLC., Electronics Representative at Walmart, and Window Cleaner at Too Tall Window Cleaning.