Kelly Ball is a content strategist with a passion for creating better user experiences through empathy and problem-solving. She holds a degree in ABJ Publication Management from The University of Georgia and has worked with major companies, including The Home Depot and UPS.

Kelly previously served as the CX Content Strategy Manager and UX Content Strategist at The Home Depot, where she worked to optimize online content and improve customer experiences. She has also gained experience as a Senior Online Content Manager and Editor at DigitalSherpa and as an Associate Magazine Editor at Smith Communications Inc.

Kelly's expertise includes content strategy, content design, user experience, customer experience, problem-solving, writing & editing, proofreading, user testing, written & verbal communication, storytelling, relationship building, and SEO. She values empathy and seeks to craft content that is immediately relevant and engaging for users.