Mike Gorelov is a seasoned information technology professional with over 14 years of experience in Quality Assurance, Automation, and Customer Service. He has an impressive track record of leading onshore and offshore teams while delivering results-driven solutions that prioritize quality, productivity, and exceptional customer service. Mike has led multiple teams across a broad spectrum of organizations, ranging from JPMorgan, BMO Harris Bank, US Cellular to Allstate, Interplanetary Media, and Kraft Foods North America.

Mike's expertise includes Automation Framework Design and Implementation, Agile and Waterfall strategies for Manual, and Automated testing on Desktop, Web and Mobile platforms, Jira, ALM, UFT, Selenium, SoapUI, LoadNinja, Azure Dev/Ops. He has demonstrated exceptional skills in developing strategic technology and solution roadmaps, staff training, mentoring, and coaching, performance metrics/KPI-driven improvements, and Quality Assurance TCOE Processes Champion.