Martyn Jones

Martyn Jones is a seasoned leader with a strong background in insourcing and outsourcing customer operations, particularly within carrier logistics.

With extensive experience overseeing diverse teams in the UK, Ireland, and South Africa, Martyn has excelled in Financial Services and OMNI-Channel operations.

His expertise lies in client management, consistently meeting contractual service levels, developing team culture, and enhancing the customer journey through self-service strategies.

Noteworthy for his skill in budget management, Martyn is an expert in complete site setup and has managed numerous operations and partners successfully.

His capabilities extend to managing in-house operations and retention teams, designing pay and progression schemes, and optimizing logistics through tender recovery and cost reduction efforts.

Martyn Jones is known for his specialties in service level delivery, fostering organizational culture, enhancing contact quality/NPS, strategic planning, driving conversion growth, account and relationship management, operational commercials, project and contract management, transformational initiatives, and transitions.

He has a background in Langley studies and has held key positions such as Group Customer Service Director at Boohoo Group PLC, Operations Director at Capita, General Manager at Capita, Senior Operations Manager at Asda, Relationship Manager at Asda, Project Manager at Telefónica Europe plc, and Operations/Project Manager at Telefónica Europe plc.