Serenity Eucker is a seasoned professional with extensive experience in project management, technical writing, software engineering, and agile methodologies. She holds a degree in business administration and IT from the College of the Sequoias. Serenity has worked for major healthcare and insurance organizations, including Kaiser Permanente, Cambia Health Solutions, and Regence BlueCross BlueShield. She currently serves as a project manager, Scrum Master, and Agile coach at Surge, LLC, where she manages client communications and training, technical support, troubleshooting, team performance metrics, incident response, and ongoing operations. Serenity has also held various technical roles, such as database administrator, systems analyst, specifications and functional requirements writer, and quality assurance engineer/business analyst, among others.