Concetta Zimmerman is a seasoned sales and marketing professional with a strong emphasis on customer service and client retention. She holds a Bachelor of Arts in Media Communication from North Central University and has a proven track record of success using consultative-selling techniques. Zimmerman brings a wealth of experience to the table, having served in a variety of roles including Regional Customer Success Manager, Customer Success Manager, and Learning Consultant at Cengage. Prior to that, she worked as a Shift Supervisor and Barista at Starbucks, where she honed her customer service skills. She also gained valuable experience as a Media Production Specialist during her time at North Central University and worked as an intern at McGraw-Hill.