Daniella Koncz is a Brazilian professional with more than 12 years of experience in business development, market intelligence, strategic planning, and project management. With a Bachelor's degree in International Relations from the University of São Paulo and a Specialization in Business Administration from Fundação Getúlio Vargas, she has worked in a variety of roles for organizations in the higher education and ICT sectors in Brazil, the US, and Latin America. Her experience includes being a Business Development Manager at a Brazilian customer services provider, Marketing & Sales Project Manager at a major international education group, and Market Intelligence Head at a major industry ICT association.

In her previous role as Head of Business Development at Kainos Soluções and Proa Tecnologia Criativa, Daniella's mission was to transform customer experience & relationship management for Brazilian companies, providing consulting, technology & AI platforms for businesses to accelerate and improve their customer success. She is fluent in Portuguese, English, and Spanish and has advanced knowledge of French, making her ideally suited for multicultural and dynamic environments.

Her wide range of experience and skills includes business development, market intelligence, strategic planning, project management, sales, marketing, consulting, customer experience, and relationship management.