David M. Schultz is an experienced IT professional with a passion for service management and implementing ITIL best practices. With a Bachelor of Arts Degree in General Studies from Roosevelt University and a degree in Information Systems Management from Keller Graduate School of Management of DeVry University, Schultz has a solid educational foundation to build on. He is skilled in project management and is a strategic leader with successful ideation abilities. Schultz has a positive mindset and thrives on creatively solving business problems to add value for customers and internal adopters. He is proactive and takes the initiative to pick up tasks, recognize project risks, and address issues that arise. One of Schultz's driving goals is to continually improve the optimization and automation of services, products, and processes. Schultz has a passion for the customer experience, and obsesses over the flow and journey a customer takes through a product or service.