National University of Management (NUM)

National University of Management

Senior Network Sale Specialist at Xinwei (Cambodia) Telecom Co., Ltd.

The Network Marketing Business is the new Business Model which has just been applied at CooTel. Since this Model seems to be working well and can expedite the sales volume growth of the business in all products and services such as Telco, ISP, CooMarts, CooBill., and other VAS…etc. There are lots of tasks to be done since this model has started.•	Provide administration work and coordination between the Company and partners/agents, •	Recruiting new partners/agents, Key Account and NWM Team Leaders•	Monitor and ensure that all Key Account and NWM teams deliver satisfied performance, •	Develop Training Calendar some technical and soft skills training related to NWM (Ex. Mind set and Products & Services) training, •	Executing the NWM business training and development by providing some support and solutions if any need from NWM agents and team leaders,•	Develop Leaders and ensuring that they can duplicate the knowledge and skills to their Agents•	Communication about products & services, from company to partners/agents,•	Set-mini seminars on technology together with sales activation activities, •	Follow-up on all sales activities with partners/agents, •	Organizing the one-on one and group business opportunity presentation for all NWM teams, •	Support superior to develop NWM policy & procedure, rules/regulations & guidelines, and •	Writing business proposal for partners/agents, both Corporate Sales and NWM, •	Able to travel to provinces to conduct training or Business Presentation   •	Perform other task required by the Head of Network Marketing Development

Xinwei (Cambodia) Telecom Co., Ltd.

Senior Network Sale Specialist

- Develop and implement the global strategy for the development and managementof the online business both brand and e commerce.• Development and execution of the online marketing activities to drive the business.• Allocation and presentation of merchandise within the e commerce site.• Budget management including all creative and shooting costs. (Supervising by theMarketing Director).• Overseeing product offer and merchandising ensuring sales are maximized and content delivered effectively.• Ensuring constant update of new technologies and strategies to ensure the brand remains at the forefront of online with the designer arena.• Produce revenue, unit and gross profit and operating cost targets annual budget.• Prepare and execute planning calendar for each season, promotions and mailer campaigns.• Set KPI benchmarks from analytics and competitive analysis.• Operations & analysis• Ensure website is always operational liaising.• Regularly review customers’ journey through the site recommending adjustments with Business Analyses Manager in order to enhance conversion rates.• Ensure all information copy, product and non-product, is current and accurate• Manage and monitor orders, sales and shipments.• Track traffic and sales performance throughout the whole website amending where necessary to increase sales.• Analyze customer demographics and purchasing behavior to monitor trends andfuture sales growth• Explore analytic software opportunities to include visitor activity, mailer campaign effectiveness, in-site search engines and linked sales in conjunction• Monitor monthly accounts, analyzing and reporting on variances ensuring all costs are controlled to budget levels• Regularly review competitive websites in terms of product range, marketing initiatives, and functionality and customer offerings (delivery costs/lead-times, packaging etc.).• Other tasks assigned by Marketing Director and CEO.

E-Commerce Operation Specialist

An Event Specialist generates excitement, brand awareness, and increases product sales through event sampling and promotions. The Event Specialist is responsible for reading all program materials, set up and breakdown of their working area, preparing, and sampling products on scheduled event day•	Manage and oversees all company’s events, which included all communications support, design, event layout and make sure brand visibility is high exposure, handling guests, food & beverage, guest of honor from government if required, lead organizing committee and perform as MC if necessary;•	Works closely with event management agency to monitor and execute corporate and/or marketing events;•	Build up good relationship with concerned government ministries and / or location authorities and maintain good relationship with all classes of Cambodian celebrities/artists, actresses, comedian, MCs, DJs etc. ;•	Update and maintain a library of competitor’s event activities and conduct competitive benchmarking and analysis.

Xinw

Xinwei (Cambodia) Telecom Co., Ltd

The purpose of the Consumer Sales Coordinator is to ensure effective and smooth workflow in all Direct Sales Channels ensuring outstanding coordination of all related activities including effective management of information flows and all administrative work.Framework, Boundaries, Decision Making Authority and Responsibility: • Prepare multi-reports related to Direct Sales Channel and related departments: constant renewal of information, analysis, statistics, preparation of presentations• Ensure effective relevant communication flow from all departments to Direct Sales Channel staff• Ensure effective marketing information communication to the sales staff• Support all Sales staff in all administrative means• Initiate and develop business, work processes and procedures related to Direct Sales channel workflow• Administrative work, related to coordination of goods, blank forms, leaflets delivery to the point of sales• Preparation of bonus schemes, analysis of reports in order to set correct objectives, follow – up of intermediate results, provision of information• Minimize company’s exposure to risk by following company guidelines, rules and regulations as well as Direct Sales Director’s instruction• Implement or escalate ideas, suggestions and customer feedback where appropriate• Effectively communicate with staff and with customers in order to understand and deliver on customer’s needs wants and expectations• Coordinate all activities within the section towards other sections/ departments/ divisions• Representation of outlets in various projects in order to analyze, improve outlets, department job performance• Perform other tasks assigned by Direct Sales Director or senior members of staff

Cambodia Advance Communication Co., Ltd

Consumer Sales Coordinator

The purpose of the Consumer Sales Executive is to sell companies products and services by assuring maximum customer satisfaction as well as point of sales targets achievement.Framework, Boundaries, Decision Making Authority and Responsibility: • Build a good working environment and term work spirit within the showroom • Compile sales report and customer enquiries (daily, weekly and monthly) • Coordinate all activities within the showroom and cross division and /or department communication• Lead, train and coach showroom subordinates and others • Manage showroom operations • Plan and initiate tactic to improve sales and services supports • Provide dedicated sales and sales support to customers • Provide support for showroom subordinates to increase sales and service productivity • Responsible for stock, cash and inventory management • Responsible for the result of sales volume and services quality within the showroom 	• Strengthen daily showroom operations to enhance the quality of services delivery and generate sales productivity• Supervise showroom representative and drive sales and services support within the showroom

Consumer Sales Executive

The purposes develop and qualify channel partners and alliances aligned with sales and marketing strategies and other defined selection criteria. Educate channel partners on company products and services, processes, procedures, and rules of engagement, etc. Motivate and direct channel partners to exceed sales objectives by continuously striving to minimize sales conflict, providing education on the company value proposition and identifying sales opportunities.Framework, Boundaries, Decision Making Authority and Responsibility: • Acquisition, management and development of indirect distribution channels and POSM (Mobile phone shops, dealers, retail facilities, etc.) Recruit shop sign and light box). • Maintaining and developing relationship with existing reseller and potential resellers as well via visiting, telephone calls and emails, meeting.  • Making accurate sales volumes. • Coordination of merchandising and marketing activities with partner.• Recording sales and order information and sending copies to sale office.• Reviewing own sales performance, aiming to meet or exceed target.• Gaining a clear understanding of customers business and requirements. • Feeding future buying tends back to manager.• Developing and conducting of sales training programs for distribution channels.• Preparation of daily, weekly and monthly sales report. Gathering market and customer information.• Control of POS and brand material availability at distribution channels, public area.• Initiating necessary action according to partner’s request and requirements.• Fulfilling the works in compliance with the corporate procedures and instructions.• Check and controlling the outdoor advertising.• Make action plans and schedules to discover certain goals and to make a list of necessary contacts.  • Recruit new dealers• Follow-up for collection of subscription forms.• Other tasks assigned by manager

Indirect Sales Executive

Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.Framework, Boundaries, Decision Making Authority and Responsibility: • Welcoming guests to the hotel in a polite, friendly and helpful manner.• Dealing with late arrivals and assisting with early check-outs. Check out departing guests using the hotel’s accounting system.• Taking payment from guests in the form of cash or credit cards. • Answering telephone inquiries promptly & professionally & transferring calls on. • Being a point of contact for guests should they have any queries.• Arranging for brief tours of the hotels rooms and facilities. • Operating switchboard and directing calls appropriately. • Dealing with and resolving customer complaints. • Checking function sheets. Managing group bookings for conferencing, the restaurant and accommodation. • Keeping up to date on all hotel products, services, pricing & promotional offer. • Completing the night auditing procedures with accuracy and attention to detail. • Maximize sales revenues through up selling and marketing programmers. • Provide information and literature about the hotel in person and via telephone. • Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of your shift.

Angkor Century Resort & Spa

Front desk officer

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. With the key aim of retaining and attracting new customers.           Framework, Boundaries, Decision Making Authority and Responsibility: • Deliver excellent customer service, at all times• Assist in keeping the hotel reception area clean and tidy, at all times• Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail• Administer all reservations, cancellations and no-shows, in line with company policy• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety• Conduct regular security checks throughout the day and report any security issues to line manager• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment• Provide reports, as required, for housekeepers and management• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services• Maintain personal knowledge by completing in-house training and workbooks• Always adhere to all company policies and procedures and licensing laws• Be involved and contribute at team meetings• Carry out instructions given by the management team

Regal Hotel

Receptionist

The scope of eager to work for a leading organization as Salesman utilizing my extensive knowledge and experience in working with clients and ambition to succeed as an integral part of the company.Framework, Boundaries, Decision Making Authority and Responsibility: • To visit customers every day and take orders • To visit outlets and do sales calls as per assigned schedule • To build relationships with trade channels • Increase the volume of sales • Manage customer credit and payment collections • Update all day Customer list, Route Book, Call cards and weekly price survey • Activity checking and submit report • To cooperate with deliver team to ensure product delivery is on time • To assist marketing activity/support in charged channel • Pass all reports to sales supervisor

Kimpheng PON

Kimpheng PON