Michael Bom is an experienced technical support agent with a background in information technology, specifically in network system administration. He studied at Heald College, where he obtained an Associate of Science degree. Bom's professional experience includes positions as a Senior Help Desk agent and a DevOps Engineer at VirtualPBX, as well as an Analytics Implementation Engineer at Omnicell. He has also served as a Level 1 Help Desk agent at AMD. As a professional, Bom is dedicated to using and expanding his technical support skills to their fullest potential.