Marcio Tarifa
São Paulo, São Paulo, Brazil
Marcio Tarifa is a professional with over 20 years of experience in contact centers and digital channels, with more than 17 years in leadership and team management roles.
He has a strong focus on consumer satisfaction, field management, business development, and sales, with expertise in customer retention, credit recovery, and collections.
Marcio excels in people management, coaching professionals to achieve and exceed targets aligned with company objectives, as well as financial management, analytics, and process optimization.
His skills include team management, commitment to deadlines, channel strategy development, talent identification, problem-solving, KPI monitoring, motivation, recruitment, and selection.
Additionally, he possesses excellent interpersonal skills, a strategic vision, analytical thinking, negotiation capabilities, and a proactive approach to productivity improvements.
Marcio has a proven track record in campaign creation, motivational initiatives, productivity analysis, process mapping, financial control, cost optimization, revenue generation, ISO 9001 certification, digital processes, platforms, and business support channels integration.
He holds an MBA in Sales Management from Fundação Getulio Vargas and studied Process and Finance at Universidade Paulista. Marcio has held positions at MOTIVA CONTACT CENTER, Whirlpool Corporation, Teleperformance Brazil, Actionline, Contax, and Teleperformance.
