CapacitacionIT

ScrumAlliance

Universidad Tecnológica Nacional

Support Team Lead at Reciprocity, Inc

Argentina

Reciprocity, Inc

Support Team Lead

Senior Support Engineer

Olapic

Sr Agile Practitioner

Scrum Master

Application Support Manager

Technical Support Engineer

Problem Lead for DBA team, within NGDM transformation. As a problem analyst I go through the whole of incidents reported for our team finding special causes, outages, common causes and paterns, in order to investigate top offenders to different accounts with quality tools and techniques, and work in the root cause analysis of those problems to mitigate the recurrent issues. I also design possible solutions for those problems, and once applied I follow them up till they can be closed.

Hewlett-Packard

Problem Analyst

Oracle and MSSQL Support DBA, L1 and L2.
Oracle databases: 9i as well as 10g and 11g (including RAC-ASM administration & RMAN) on Windows and Unix Platformes.
MSSQL databases : 2000, 2003, 2008 & R2, 2012 on Windows platforms.

Data Base Administrator (DBA)

Giving support to internal client, CEDS, as Client Support Representative / Business Analyst. - March to June 2009.
Giving support to FINRA (<a href="http://www.finra.org/">http://www.finra.org/</a>) as ITO Service Delivery Consultant (CSR) - from July 2009 to October 2011.

ITO Service Delivery Consultant (CSR)

Working as UI and General Development Team Leader.
Planning and schedulling tasks, and assigning responsibilities to the members of the team.
Analisys of cases and design of solutions.
Development.

Sergio Emmanuel Mansilla