Leading and supporting a team of Customer Success Managers focused on growing existing customer relationships through onboarding, conducting executive business reviews, monitoring key activities, nurturing the base with compelling content, identifying and forecasting churn risks, and renewing for positive net retention.

As Customer Success Manager at ProntoForms, my role is to advocate for all my customers internally and help in any way that I can to ensure they are getting the most out of our product. This revolves around 5 key motions of onboarding to success, monitoring key activities, nurturing with relevant content, getting to know you through executive business reviews, and managing renewals.

Advancing my role at Swept, my focus still remained heavily on the well being of our customers. I worked everyday to make sure they were supported in getting on boarded with product. I also worked very closely with the development and product team at Swept to manage the priority of customer feedback in terms of bugs reported, UI/UX enhancements, and new feature development.

As Customer Success Coordinator I ensured that all our customers are successful in using our software. I work everyday with our customers in responding to questions and conducting trainings. I focused heavily on the on boarding of our customers to make sure the process goes as smoothly as it can. I was also the internal advocate for our customers needs to the rest of my team to ensure our product is evolving to reflect what our customers are looking for.

As Business Development Manager at MTI my role was very diverse. My main responsibility involved managing customer relationships through the sales cycle from initial contact to product sample delivery, working closely with MTI's engineering team. Since MTI is a small team, my role was not limited to sales functions. I often found myself branching out to explore other activities such as creating marketing material, composing technical documents, conducting research, and working on proposal documents.

Venture for Canada pairs new grads with high potential start up companies in Ontario and Nova Scotia. Through a heavy interview process I was selected as one of thirty out of over 800 applicants to be a part of this valuable experience. This program has allowed me to jump start my career and exposed me to an amazing learning opportunity. Earned special recognition in the category of grit.

- Conducted a detailed competitor analysis of the home security market• Researched industry statistics to be incorporated into current marketing material• Made recommendations on how to reduce customer calls on over 2000 help desk calls, which were implemented within two weeks• Composed and built a customer satisfaction online survey to deliver to over 1500 current customers• Worked successfully in a small team of ten within the large organization• Presented findings to my team as well as other departments after each completed project• Managed priorities and completed tasks on or before the deadlines

- Contacted perspective representative to sell our solar and wind powered street lights• Kept contact with current representatives and clients to ensure their needs are fulfilled • Helped in the manufacturing of parts needed to complete orders of solar lighting systems• Maintained and updated the companies social media and web sites• Worked in InDesign on various marketing material

- Created and reviewed media schedules for completeness and accuracy• Ran and analyzed reports for online data using excel• Gathered and created reports on new and interesting media opportunities • Handled three clients simultaneously with ease • Became experienced in media schedules – Online, Print, Television, Out-of-Home, and Radio• Completely planned and organized the interview process for a permanent position

- Worked closely alongside the Marketing Associate to learn the responsibilities of a marketer • Worked everyday at a different challenge to gain valuable experience • Edited important documents for clarity and accuracy • Research and presented software information in front of the entire forty person company with ease• Attended and helped to plan two events to promote STI and publicized their programs