University of Southern California

Greenwich Academy

Director of Employment Services, WorkFirst at Easterseals Southern California

Los Angeles, California, United States

Oversee the execution and expansion of employment services, inclusive of various models funded through multiple streams. Implement, oversee and forecast needs for additional services. Design and secure funding for new service lines and act as a public policy advocate with local and state governments. Lead assigned Directors and Vocational specialists to achieve their individual and organizational goals and objectives. Easterseals Southern California, WorkFirst Division- Los Angeles County.

Easterseals Southern California

Director of Employment Services, WorkFirst

Oversaw and drove the vision for all employment-related services provided by New Horizons. Participated as a member of the Senior Leadership Team, agency Board committees, directly supervised the Employment Services Management Team and indirectly supervised all members of the Employment Services department. Promoted practices and policies that support the full inclusion of individuals with disabilities in the community. Developed and maintained business and community relationships that mutually benefit individuals with disabilities and business/community partners. Oversaw the operations of the Employment Services Department, that included program evaluation; budget development and administration; CARF compliance; Title XVII and NLACRC contract compliance; staff training; and liaison to other departments and outside agencies.

New Horizons

Senior Director of Employment Services

Provided outreach and training to existing residential and non-residential services (i.e. day programs) as well as clients, family support groups and WRC staff regarding the Centers for Medicaid and Medicare Services (CMS), Home and Community Based Services (HCBS) Settings Final Rule. Oversaw Adult Employment, Post-Secondary, Internship, Apprenticeship, Individualized Services and Supervise Quality Assurance-Employment Specialist & Community Education-Training Specialist. Oversaw HCBS compliance for community provider service agencies, supervise stakeholder education, training and monitor quality assurance of Adult Transition & Employment Services. -Facilitated completion of provider self-assessments-Worked collaboratively with providers and all others to identify changes in existing programs thatmust be made in order to be in compliance with the Final Rule.-Determined which programs may qualify for “heightened scrutiny”-Collected and maintained data regarding all HCBS Final Rule activities-Ensured compliance of proposals by service providers seeking funding from DDS to implement program changes-Ensured full compliance by all service providers with the Final Rule -Identified and reported on any unmet service needs or additional service development thatmay be necessary to supplant or supplement existing services affected by the Final Rule-Established effective communication and teamwork with client services, resource development, vendorization and QA staff, as well as networked and collaborated with other outside agencies, including regional centers, licensing and DDS-Oversaw HCBS Transition Evaluation & Compliance -Oversaw Adult Transition, Post-Secondary, Employment, Internship, Individualized Programs and Services-Oversaw Stakeholder Education & Training-Certified Employment Support Professional (CESP)

Westside Regional Center

HCBS Transition & Employment Services Manager

Quality assurance and resource development for disability services. Monitoring of adult services, work training, employment, post-secondary, internship and apprenticeship programs. Special incident investigation, staff and service provider training.-Provided monitoring of adult employment services, education and work training programs, coordination and development of resources with all parties and stakeholders-Planned, coordinated and supported existing training, education and employment programs to ensure the quality and effectiveness of services provided to WRC clients -Assisted service providers to maintain and improve the quality and effectiveness of employment and adult programs and services -Developed new training, education, work training and employment resources in accordance with state and federal programs and guidelines-Worked in collaboration with businesses and community agencies to develop opportunities for training, education and employment-Assisted companies engaged in existing employment projects with expansion and partnership in the Greater Los Angeles Area-Developed and maintained relationships and community partnerships with businesses and community agencies-Managed and maintained agency outreach, networking for disability employment education, resources and project expansion-Special event outreach, planning, coordination, facilitation and presentation.-State Developmental Center client community transition and placement planning-Certified Special Incident Investigator and Nonviolent Crisis Intervention Trainer (CPI)

Quality Assurance & Employment Specialist

- Provided case management services for people with developmental disabilities and their families-Conducted individual and family assessment and needs identification  -Service coordination for planning and provision of appropriate services and supports-Responsible for monitoring and evaluation of funding and service delivery-Quality assurance monitoring and reporting -Provided client advocacy around various issues-Strong understanding of generic services, social systems, family and human dynamics, including knowledge of developmental disabilities, related diagnoses and conditions-Familiarity with the prevailing philosophy in the field of developmental disabilities-Communication with various stakeholders, organizations and community members-Collaborative work as part of an interdisciplinary team consisting of professionals and clinical staff-Facilitation of HRC Family Sibling Support Group (children ages 7-13)-Knowledge and experience working with state legal process and court systems-Collaboration with state agencies and facilities for client community transition -Enhanced skill set, knowledge and expertise with aging, mental health, medically fragile, forensic and difficult to serve populations-Extensive knowledge of and experience coordinating various programs and services including, but not limited to licensed residential, supported independent living, home health, employment support, job development, special education, community psychiatric, forensic, rehabilitation and hospice

Harbor Regional Center

Service Coordinator

Developed and monitored multiple facility, staffing and program budgets. Monitored and reported on multimillion dollar service line budget. Supervised teams of residential managers responsible for supervising teams of direct support staff. Responsible for individual and group direct line manager training, development, performance monitoring and team building. Supervised residential and community living programs, services, projects and ensured quality and compliance. Led closing and transition of sheltered workshop. Developed and maintained relationships with stakeholders, including federal and state funding sources, licensing authorities, community organizations, families and donors.Responsibilities:-Oversaw programming and running of community supported living, licensed residential and day/work programs and services-Fostered philosophy of person centered planning, self-determination and personal outcomes across all regional services-Ensured quality and responsiveness of program focus areas and facilities to persons served, families, monitors and third party payers; Oversaw operating and capital budgets for regional services while monitoring compliance-Compiled, analyzed and monitored data, including, but not limited to quality assurance, financial and programmatic outcomes-Supervised and monitored front line managers and facility staff -Worked with intake and admissions office to secure new consumers, performed on-site evaluation, outreach, tours and assessments-Networked with external colleagues to identify potential partnership and learning opportunities-Oversaw compliance with all regulatory and accrediting bodies for locations and residences -Developed and ensured compliance of agency policies and procedures; CARF accreditation advisor and educator-Led project management teams to develop and implement systems meeting strategic objectives across all regional services-Certified Brain Injury Course Instructor; Agency Liaison CT Brain Injury Alliance

Ability Beyond

Services Manager

- Coordinated all services for consumers residing in skilled medical, behavioral health ICF/MR facilities-Responsible for quality assurance monitoring and supervision of front line supervisors and staff-Team Leader community integration process to facilitate buy-in from all stakeholders across regional services-Responsible for facilitation and monitoring of supervisor meetings and trainings-Safety and Emergency Preparedness Instructor

Lead Program & Services Coordinator (QMRP)

- Responsible for development and implementation of individual program plans for consumers in medical focus, ICF/MR facility-Accountable for daily management, supervision of staff and overall facility operation -Facilitated service coordination and communication with consumers, families, clinical team, community resources, organizations and staff to ensure quality of programming, services and goals of the service line-Coordinated human, financial and technical resources and supports to ensure consumer health, safety, satisfaction and community integration-Ensured facility compliance with all state, federal, and agency regulations and requirements-Responsible for data collection, reporting consumer progress, change, quarterly consumer reviews, updates and assessments

Residential Coordinator (QMRP)

- Coordinated all services for all consumers in licensed residential facilities, as required by the overall plan of service-Responsible for attending psychiatric consults, writing consumer behavior plans and monitoring psychiatric treatment plans with consulting psychologist and psychiatrist-Responsible for performing and tracking staff new hire orientation, on going in-service requirements, bi-annual needs assessment and implemented findings-Responsible for agency presentation of cases and submissions for medication/behavior plan approval by statewide committee-Ensured all licensed facilities’ compliance with all state, federal and agency regulations and requirements-Supervised direct care staff and front line residential managers -Developed, coordinated and facilitated agency consumer self-advocacy group-Physical and Psychological Management Instructor

Litchfield ARC

Assistant Residential Director-Training & Program Coordinator-QMRP

Western CT Association for Human Rights (WeCAHR) is a Chapter of ARC Connecticut-Provided advocacy services for children and adults with mental and physical disabilities-Participated in team planning for community and Southbury Training School (STS) residents-Investigated referrals of alleged abuse and neglect of state institution residents; Reported to the CT Office of Protection and Advocacy for Persons with Disabilities-Responsible for statistical data and reporting progress and change-Participated in legislative lobbying and hearings to address system issues, promote community awareness and change

Western CT Association for Human Rights

Disability Rights Advocate 1993-1995, Board Member 2005-2013 (Board President 2011-2013)

Taught various subjects-vocational education, basic skills, K-12 remedial & academic subjects

Cesp Pamela Arturi

Cesp Pamela Arturi