Michael Back is an award-winning coach, facilitator, and enabler at Human to Human, an organization that helps businesses create incredible customer experiences. With a genuine interest in learning and trying new things, Michael's gift to the world is his contagious energy and enthusiasm that he channels into focus, direction, and excitement. Prior to his current role, Michael had nearly a decade of experience in the financial services industry, working in various roles such as a business and consumer banking graduate, customer service representative, and financial planner assistant.

He then moved on to become a digital marketing manager and head of client service and business coach at The Social Adviser before becoming a public speaker and master of ceremonies at the same organization. Michael's expertise lies in digital marketing, client services, coaching, and public speaking. His biggest passion is seeing businesses create exceptional experiences for their customers and team, and he believes that is how businesses can make the world a better place.