Czarina 🦸‍️

Czarina Sheikh Mathew is a seasoned professional with over 25 years of experience in customer-centric organisations, specializing in Customer Experience Management, Service Recovery, Root Cause Analysis, and Continuous Improvement.

She is the Executive Director at Imtiaz Consultancy Limited, where she assists businesses in overcoming challenges, improving customer experience, and increasing revenue goals.

Czarina holds a BA (Hons) in Geography from the University of Greenwich and has a rich educational background with various additional studies at Eaton, Aspire, and professional memberships with organizations like The International Society of Female Professionals and Women in Customer Experience.

With a diverse career history that includes leadership roles at Pro Commercia, Brilliant Customer Service, Maintel, DotOnes, and HP among others, Czarina brings a wealth of experience to the table, enabling organizations to achieve sustainable growth through cost management initiatives and strategic projects.

She is known for her expertise in Employee Experience, Executive Coaching, Corporate Training, and has a proven track record of success in implementing cost-saving measures that empower organizations to reinvest funds into key business areas.

Czarina is a mentor at Reed Women in Tech and emphasizes the importance of learning and development, evident from her involvement in various organizations promoting #customerexperience, #employeefirst, #learninganddevelopment, and #costmanagement.

To connect with Czarina Sheikh Mathew for consultation or training sessions, reach out through LinkedIn, phone at +44 (0) 7852 924049, or email at czarina@imtiazconsultancy.co.uk. Visit https://imtiazconsultancy.co.uk/ for more information.