Cristian Rocha

Gestor de Pessoas - Customer Success - Geração de Valor - Motivado, autodidata e realizador ;)
Porto Alegre, Rio Grande do Sul, Brazil
Summary
Cristian Rocha is a seasoned professional with over 16 years of experience in Information Technology, having worked in various medium-sized companies across different sectors like Services, Education, and Industry.
His expertise lies in Infrastructure Management, encompassing areas such as IT management, project management for technological improvements related to business areas, implementation of Business Intelligence systems, and administration of technological infrastructure.
He is also skilled in managing customer service teams, actively participating in product development and analyzing Customer Experience, and implementing incident and problem management projects.
Cristian excels in IT Service Management, following ITIL and ISO/IEC 20000 best practices, utilizing tools for continuous process improvement, productivity enhancement, process flow optimization, quality assurance, security, and cost reduction in technical/administrative processes.
His experience extends to team management, both internal and outsourced, contract management with vendors, and overseeing a multidisciplinary technical support team 24x7 with 37 employees.
Additionally, he has international experience, having completed an exchange program in Australia and worked as a ServiceDesk Specialist in Sydney for three months.
Cristian's specialties include People Management, Infrastructure Management, IT project management, Process Management, and IT Service Management.
He holds educational qualifications in Administration, Computer Science, IT Technical, MBA in IT Management, and MBA in Data Warehouse and Business Intelligence.
Throughout his career, he has held positions such as Coordinator of Customer Service at Bling, IT Analyst and Project Manager at Trivium Indústrias Ltda, Consultant in IT process management as an Independent Contractor, Helpdesk Specialist at AVASO Technology Solutions, Support Manager at RedeHost, and various support and training roles at QI Escolas e Faculdades.
Cristian Rocha's expertise, skills, and international exposure make him a valuable asset in the field of Information Technology.