Craig Milius

Craig Milius is a Partner at Brentwood Associates and serves on the Board of Directors at Service Management Group (SMG).23 He joined Brentwood Associates in 2017.3 Since 1997, Milius has focused on enterprise software, data, and technology-enabled organizations, working in late-stage venture through growth buyouts.3

Before joining Brentwood Associates, Milius was a General Partner at Austin Ventures, where he co-led its growth equity practice for over a decade and served on the firm’s Investment and Operating Committees.3 Earlier in his career, he held positions with Primus Capital as an investment professional and Salomon Brothers in its Investment Banking division.3

Milius earned an MBA from the Kellogg School of Management at Northwestern University and a BBA with Distinction from the Ross School of Business at the University of Michigan.3

Brentwood Associates is a private equity investment firm that focuses on middle-market growth companies.4 In October 2021, Brentwood Associates made a significant strategic investment in SMG.4 In October 2024, SMG acquired Bulbshare, an AI-powered platform for gathering real-time customer insights.5 Milius commented that the acquisition demonstrates a commitment to strategic acquisitions that broaden SMG’s product capabilities, data, and customer reach.5

SMG, founded in 1991, provides customer, patient, and employee experience management solutions to over 500 brands.14 SMG's software with a service (SwaS) model focuses on platform technology and professional services.1