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Craig Langman
Service Delivery Leader at ACUTEC
Professional Background
Craig Langman is a distinguished professional with extensive experience in the field of IT support, project management, and technical services. Currently serving as the Service Delivery Leader at ACUTEC, Craig is responsible for overseeing and ensuring the effective delivery of technical solutions and support to clients. His career has been marked by progressive responsibilities and a commitment to enhancing service quality and customer satisfaction across a variety of organizations.
Before assuming his current role, Craig contributed significantly to ACUTEC as a Senior Technical Support Engineer, where he showcased his expertise in resolving complex technical issues and providing exceptional support to clients. His ability to connect technical knowledge with customer service excellence helped him forge lasting relationships and build trust with clients.
Craig's career trajectory includes a rich history at Probrand, where he served as an IT Project Manager. In this role, he was instrumental in leading diverse IT projects, coordinating resources, and ensuring timely delivery of results that met client specifications. Coupled with this experience, his tenure as IT Operations Manager and Senior Systems Engineer at brokenStones allowed him to enhance operational efficiencies. He was also the Pre Sales Technical Manager there, leading technical engagements to build a strong foundation for sales and client acquisitions.
His years at ATLAS BUSINESS GROUP OF COMPANIES LIMITED further equipped Craig with managerial and technical prowess as he took on dual roles as a Business Development Manager for Managed Services And Communications and a Senior Systems Engineer. This experience enabled him to blend technical acumen with business strategies, ultimately contributing to the company's growth and its ability to meet client demands across Central England.
Throughout his career, Craig has held various positions in different organizations, such as Technical Manager at the Access Group, where he played a critical role in product oversight and client interaction. His earlier experiences as an IT Manager and IT Engineer for companies like Trim Technology & Services Ltd and Supportsoft, respectively, laid a solid foundation for his growth in the IT field through hands-on problem-solving and technical support.
His expertise extends back to his early career days at Hinckley and Rugby Building Society, where he managed IT administration tasks that established his reputation for reliability and technical knowledge.
Education and Achievements
While specific educational details are not highlighted, Craig’s extensive practical experience within the IT sector speaks volumes about his skill development and learning. He has continuously adapted to the evolving landscape of technology, indicating a proactive approach to career growth and professional development. His years of service across various roles highlight a natural progression through the ranks—from an IT Engineer to a leadership role, showcasing his dedication and commitment to excellence.
Craig's ability to lead cross-functional teams and manage critical IT projects speaks to his well-rounded capabilities and proficiency in managing both people and technology. His leadership style emphasizes collaboration, innovation, and a results-oriented approach, making him an asset to any organization.
In his current position, Craig consistently strives to implement best practices and drive service improvements while maintaining a deep understanding of technical operations and client needs. His achievements include enhancing service delivery metrics, increasing operational efficiency, and fostering a culture of continuous improvement—outcomes that reflect his strategic thinking and foresight in the IT domain.
Achievements
- Service Delivery Excellence: Successfully enhanced service delivery standards while leading teams at ACUTEC.
- Project Management: Supervised numerous IT projects from inception to completion, ensuring they met timeframes, budgets, and client expectations.
- Operational Efficiency: Increased operational efficiencies while serving as IT Operations Manager at brokenStones, focusing on continuous improvement methodologies.
- Cross-Functional Leadership: Advocated for and established cohesive teams that effectively bridged technical and customer service roles.
- Business Development: Drove significant growth and client acquisition during his time as Business Development Manager at ATLAS BUSINESS GROUP.
- Customer Satisfaction: Maintained a strong focus on customer service, leading to improved client feedback and loyalty across all roles.
This comprehensive overview showcases Craig Langman as a versatile IT professional, with a remarkable career trajectory defined by leadership, technical expertise, and a customer-first philosophy.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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