Craig Jackson

Craig Jackson is the Director of Customer Success - Mid Market at Pleo, a company that specializes in providing smart financial management solutions for businesses. He has a strong background in customer success and relationship management, which he leverages to enhance client experiences and ensure they realize the full value of Pleo's offerings.

Professional Background

• Current Role: As Director of Customer Success at Pleo, Craig focuses on onboarding and supporting mid-market clients, ensuring they effectively utilize the platform to meet their business needs.13
• Previous Experience: Craig has held various roles in customer success, including a position as Head of Customer Success at Accountancy Cloud, where he honed his skills in client engagement and retention strategies.5

Skills and Expertise

Craig is recognized for his leadership abilities and his adeptness at networking within the industry. His expertise includes:

• Customer Onboarding: He emphasizes the importance of a structured onboarding process that helps customers understand and leverage the product effectively.1
• Client Relationship Management: Craig has a proven track record of building strong relationships with clients, which is crucial for customer success roles.3

Industry Contributions

Craig has participated as a speaker at various events focused on customer success, sharing insights on effective strategies and emerging trends in the field.24

His professional journey reflects a commitment to enhancing customer satisfaction and driving business growth through effective customer success initiatives.