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Craig Crisler
Chief Executive Officer at SupportNinja
Craig Crisler is the CEO and co-founder of SupportNinja, a company that provides tech-enabled outsourcing solutions for fast-growing businesses in industries like SaaS, e-Commerce, AI, Healthcare, and Fintech.1
Career Highlights
Craig stepped into the role of CEO at SupportNinja in June 2023, after serving as the company's Chief Operations Officer from September 2018 to June 2023.3 His journey with SupportNinja began in April 2017 when he joined as Client Services Director.3
Background and Experience
Before co-founding SupportNinja, Craig had an extensive background in scaling startups. He has scaled more than 12 startups, with four successful exits.2 His business career started at the age of 15 in Santa Clara, California, where he founded a company that he sold at 18.2
SupportNinja's Founding
Craig, along with two other co-founders, Connor and Cody, established SupportNinja about 8 years ago. Their motivation stemmed from their shared experiences with remote teams and outsourcers, and a belief that traditional outsourcing models were not sufficiently agile or innovative for modern businesses.2
Leadership Philosophy
Under Craig's leadership, SupportNinja aims to revolutionize traditional outsourcing models. The company focuses on delivering agile, customer-centric services that help businesses free up resources, extend operational capacity, and accelerate growth.1 Craig built SupportNinja on the belief that outsourcing must evolve to meet the demands of today's fast-paced, customer-obsessed companies.1
Expertise and Thought Leadership
Craig is known for providing expert commentary on economic trends, customer experience strategies, and the future of work.1 He has a particular interest in the ethical and legal implications of AI in customer support, emphasizing the importance of balancing innovation with data protection and regulatory compliance.4
Craig Crisler's LinkedIn profile can be found at linkedin.com/in/crislercraig.3
