Georgia Institute of Technology

Georgia Gwinnett College

Modern Work Strategic Specialist @ Microsoft  -  Modern Work Enthusiast  -  Manufacturing  -  Digital Transformation Leader  -  Adjunct Professor  -  International Speaker  - 

Atlanta, Georgia, United States

Microsoft

Strategic Account Specialist, Modern Work

- Winner for the Super Bowl Modern Work Pitch Competition out of all MW Technical Specialists that competed across the nation. The criteria was based on articulation of the Viva narrative to address pressing business outcomes.
- Achieved 143% weighted revenue attainment for FY22 by proactively engaging customers in the Modern Work Sales Plays: Modernize Communications, Teams Rooms, Employee Experience and Front Line Worker.
- Led a custom Viva presentation to two ATU’s to empower Account Executives to speak to Viva at a high level and to understand universal business challenges that Viva addresses, enabling confident initiations of the Viva conversation.
- Presented two talks at Microsoft’s Spark Conference with 30,000 attendees. ‘Building Mastery into your Daily Practice’ had 208 live participants and received a survey score of 4.8 out of 5 stars.
            

    
    

    
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Senior Technical Specialist - Teams

- Manage the delivery of the eCommerce app and website software engineering teams, ensuring our OKR commitments are met with minimal roll over work and while maintaining control over scope creep from the product team.
- Launched a new brand, Little Planet, while staying in budget and on time for our release announcement with Marketing.
- Execute the first Carter’s Roadmap Planning session for 2021 where Product Managers present planned epics and features to cross functional partners to determine dependencies, risks, and a shared understanding of the plan.
- Facilitate Agile for Leaders training, advocating: why agile, agile mindset, and scrum foundations to senior directors and Vice Presidents to drive the Agile Transformation from the top down in collaboration with a grassroots effort.
- Drive visibility into team’s performance by creating scorecards based on productivity, quality, predictability, feature completion, and scope creep using inputs captured in Jira during Scrum events.
- Own governance and program setup of Jira, our Agile Collaboration tool, including metrics and scaling best practices.
            

    
    

    
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Carters Inc.

Senior Manager, eCommerce Agile Delivery

- Led, organized, and facilitated Delta’s Day of Agility.  This was a global event with participation from the Delta CIO and CTO, representatives from all Joint Ventures and other Fortune 500 companies to inspire the Agile Community.
- Promoted Agility at Scale; coach Release Train Engineers to facilitate successful Program Increment events where leaders and teams come together to plan and make work highly visible for the next three months.
- Authored playbooks for Roadmap and Quarterly Planning (PI) events, documenting roles, responsibilities, outputs and outcomes: pre, post, and during the event. My playbooks were used company-wide for Agile Scaling teams.
- Facilitated and co-created two-day Scrum Master Bootcamp and Product Owner/ Product Manager Workshop using concrete practice and virtual breakout sessions to reinforce learning materials.
- Innovated by developing and facilitating my own Agile Training Suite based on industry standards and best practices. Top courses include: Intro to Agile, High Performing Teams, Scrum Event Facilitation, and an Estimation workshop.
            

    
    

    
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Delta Air Lines

Enterprise Agile Coach

- Innovate by designing 16 weeks of course content based on textbook material interwoven with projects and cases from the IT field and utilizing Agile methodology to complete group assignments effectively.

-  Reinforce learning concepts by administering a C# project to aid GHG Charity convert a manual, paper donation process to an automated electronic solution. The program reduces the time relating to the charity’s record keeping activities by 50%.

- Mentor students by providing interview and resume workshops and practice through Mock Interview Day.
            

    
    

    
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Part-time Professor of C# using Agile Foundations

- Coach IT teams through Delta’s Speed to Market Dojo, an eight-week immersive experience in Agile and DevOps methodologies that improves deployment of software by 15 times.

- Facilitate and create weekly Agile Training and Lean Six Sigma content using hands on practice to reinforce learning material and the 4 C’s: Connections, Concepts, Concrete Practice, and Conclusion.

- Market, qualify, and interview Delta IT teams for acceptance into the Delta’s Dojo to ensure ideal fit and build sustainable pipeline of qualified incoming teams. The intake interview consists of tailored questions around skillsets and team health.

- Implement Mob Programming pilot, a technique used to write software code utilizing 4-5 team members instead of a single programmer which reduces costs by 9% per deployment.
            

    
    

    
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Agile and Dojo Coach, Senior MBA IT Associate

- Led a team in the development of a Chatbot for our Maintenance crew using AI and Microsoft Luis for machine learning.

-  Managed the forward progress of the Enterprise Tablet project involving testing tablets in a pilot to determine best fit and digitizing paper manuals in conjunction with developing a suite of apps built for the tablet to support plane technicians.

- SAFe Certified Scrum Master; Scrum Master for Line Team: leading sprint planning sessions, sprint retrospectives, standups, and scrum of scrum meetings

- Led a 6 Sigma Black Belt project to increase our Request for Change (RFC) success rate to 98%. Success is defined as an RFC that does not cause an incident of severity level 3 or higher. My solutions for this project are actively being rolled out to 6 teams

-  Launched a Six Sigma Black Belt project that reduced our software deployment failure rate by 68%. The improvements I implemented became the department standard and were established as a year-end goal.

-  Assimilate a start-up, DMS, into Delta ensuring all systems including SalesForce and PowerBI are integrated seamlessly.




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Scrum Master, MBA Associate

Role:
-  Manage the acquisition and growth of a $1.7 million dollar module
-  Strategize with C-Level decision makers to develop custom, integrated technology solutions such as for their business needs
-  Direct all small business sales at 6 corporate owned retail stores

Accomplishments:
- Chosen to go to Run Through the Warehouse, and incentive trip for the top 7% of sellers nationwide in 2015.
- 2015 Results: Over 300% of quota for New Sales Revenue.
- 2014 Results: 187% of quota for New Sales Revenue.
- 2013 Results: 207% of quota for New Sales Revenue.
- Achieved #2 in overall stack ranking in Georgia/South Carolina Market for 2015 with over 800 sellers.
- Contender for Diamond Club, top 2% of sellers nationwide.


Skills:
-  Certified as a Consultative Seller
-  Complete product certifications by Apple and Samsung
-  Undergo 160+ hours of sales, management, and leadership training
            

    
    

    
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AT&T

Senior Account Executive

For the Business Sales Leadership Development Program (BSLDP), AT&T selects top talent from the entire nation to participate in this highly competitive leadership development program.

The BSLDP has been compared to earning an advanced degree in consultative business sales (2 - 3 years of experience). Upon successful completion, the program provides an accelerated track towards a career in account management, solutions consulting, and business sales management.

- Successfully applied AT&T sales process in presentation and consultative role plays and live customer interactions.

- Stack ranked #2 in my cohort of 13 based on product presentations, consultative role plays, and live customer interactions.

- Prospected, set appointments, closed business, and blitzed on company-wide initiatives.

- Completed certifications in Science of Consultative Selling, Technology Foundations, and Championship Selling.

- Successfully managed and maintained a weekly funnel tracking all sales opportunities.
            

    
    

    
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Business Sales Leadership Development Program

Fry's Electronics, Duluth, GA USA
Computer Sales

- Awarded the Top Sales Associate Award for the computer department for 2009, 2010, 2011, and 2012.

- Achieved #2 Sales Associate in the company based on service contracts sold.

- Recruited to train 25 employees at the San Diego Fry’s to improve their sales performance.

- Selected to sell at Las Vegas Fry’s during the Consumer Electronics show week to increase sales and profit.

Courtney Valis