Courtney Smith

Director of Client Success at Tyler Technologies

Courtney Smith is a Customer Success Manager and Account Manager based in the Dallas-Fort Worth Metroplex. With a strong background in leadership, relationship building, and negotiation, she has developed significant expertise in customer success roles. Her professional profile highlights her experience in managing client relationships and ensuring customer satisfaction across various sectors.

Professional Experience

Customer Success Manager / Account Manager
- Focuses on enhancing customer engagement and retention.
- Utilizes strong negotiation skills to foster long-term client relationships.

Education

Bachelor's Degree in International/Global Studies from American University.
Master’s Degree in International Agriculture and Rural Development from Cornell University.
Currently pursuing an MBA at IESE Business School, expected to graduate in 2024.

Skills and Expertise

Strong leadership abilities.
Proficient in building and maintaining client relationships.
Experienced in strategic planning and operations management.

Courtney's career reflects a commitment to delivering impactful customer experiences while continuously enhancing her professional skills through education and practical experience.

Experience

Director of Client Success at Tyler Technologies (March 2021 - Present)

Manager of Client Success at Tyler Technologies (February 2020 - March 2021)

Education

University of Washington - Michael G. Foster School of Business - Graduate Certificate in Women's Entrepreneurial Leadership (2020) London School of Economics and Political Science - Graduate Coursework in Urban and Regional Planning (2011) Boston College - Bachelor Of Arts in Economics, Environmental Studies (2005 - 2009) University of New South Wales - Study Abroad in Development Economics; Environmental Studies (2007)