Bellevue College

Green River College

Engagement | Customer Success Manager | X-Google

Responsible for overseeing the entire lifecycle of internal customer contracts, from initial concept to project completion. This entails effectively managing customer/Stakeholder expectations and nurturing vendor relationships to ensure project continuity beyond the original completion date.

• Assess customer needs and identify project requirements.
• Create project RFI, review Vendor proposals, and identify best-fit Vendor.
• Onboard contractors, approve invoices and project reports.
• Ensure contracts are carried out according to agreed terms.
• Monitor project progress through the eyes of the customer, vendor, and contractors.
• Foster positive relationships by solving customer and vendor problems and complaints.
• Identify new areas where customers could benefit from vendor engagements

Indeed.com

Customer Success Manager

Spearhead technical product management recruitment for Google’s Devices and Services Organization, focusing on collaboration with Silicon engineering teams and product managers to assess recruitment pipeline. Supervise four director-level hiring managers, encompassing responsibilities like calendar management, pipeline fulfillment, job posting, and contract negotiation. Organize weekly data-driven meetings to address pipeline status, process enhancements, candidate experience, and new hiring strategies while overseeing the full recruitment cycle for up to 100 candidates.
Highlights of accomplishments in this role include:
- Earned promotion to Lead Recruiter within five months of tenure, attributable to development and implementation of innovative processes and strategies for the Silicon hiring team.
- Established as the primary point of contact for all Product Managers in the Silicon Division to significantly improve liaison activities and consultation services for both clients and candidates throughout the recruitment lifecycle.

Google

Recruiter/Customer Engagement Lead

Managed a diverse portfolio of up to 15 high-value clients simultaneously, ensuring seamless delivery of technical talent across various roles, including software engineers, UI/UX designers, and hardware engineers. Leveraged Agile tools like Monday.com and Asana for effective project management, setting roadmaps, and defining project milestones. Specialized in both technical and executive-level relationship management while consulting new clients on program integration. Partnered with the global talent team to source and engage candidates from a wide talent pool, maintaining a robust pipeline of 50+ candidates monthly.

Highlights of accomplishments in this role include:
- Exceeded team Service Level Agreements consistently, achieving top performance in fill rate and quality metrics, contributing significantly to team sales revenue.
- Conducted over 20 weekly consultations with new clients while pitching services and providing key insights on Return on Investment, leading to increased client engagement and satisfaction.
- Recognized for outstanding performance and played a pivotal role in supporting the team manager with project management, which resulted in enhancing overall team efficiency and effectiveness.

Upwork

Customer Intake/Recruitment Services Manager

Headed the development and management of strategic customer accounts on a national scale, focusing on virtual and onsite consultations to strengthen client relationships and raise business growth. Employed expertise in talent acquisition, providing coaching on best practices and pipeline fulfillment, with specialization in 360 lifecycle recruiting and MSP solutions. Collaborated with organizations to elevate diversity engagements, ensuring cohesive and inclusive team structures.
Highlights of accomplishments in this role include:
-Acquired and updated 30+ new client accounts annually to expand the company's market presence and client base.
-Fostered a landmark partnership with one of the largest pharmaceutical companies in the U.S., showcasing exceptional ability in client acquisition and relationship management.
-Identified and addressed talent acquisition needs for Fortune 500 companies, resulting in optimizing recruitment processes and maximizing client satisfaction.

AllSTEM Connections

National Account Manager

Led business development initiatives in Texas and Seattle markets, focusing on the cultivation of new customer relationships through both onsite and virtual meetings. Managed a diverse portfolio of 25+ existing customer partnerships, evaluating and augmenting the efficiency of current programs. Directed account and client management across dual states, consistently ensuring service excellence and performance alignment with customer expectations. Facilitated monthly KPI review meetings, collaboratively working with customers and recruitment teams to recommend strategic integrations and program modifications in line with AllStarZ's goals.
Highlights of accomplishments in this role include:
-Achieved a significant 30% increase in placement percentage over a six-month period through the creation and implementation of a success measurement program for recruiters, highlighting month-by-month progress.
-Drove sales revenue of $20K per month, encompassing both direct hire and contract revenue.
-Streamlined high-severity request handling and issue escalations, guaranteeing efficient resolution and upholding high standards of client satisfaction and service delivery.

All StarZ Staffing & Consulting

Business Development Manager | Seattle & Texas

Steered recruitment and placement of over 250 candidates across a diverse range of roles. Conducted extensive outreach, averaging over 600 recruitment calls and virtual correspondences weekly. Initiated and nurtured new client relationships, contributing to the business's growth and diversification.
Highlights of accomplishments in this role include:
-Yielded $91,760 in sales revenue within four months of joining, leveraging an average fee of $7,800, with 67% of personal recruits receiving job offers post-interview.
-Filled a critical position within the first month resulting in leading to $15K in gross revenue, and set the trajectory towards the President’s Club recognition within the initial five months.

Crawford Thomas Recruiting

Executive Recruiter

Supervised a dynamic team of 7-10 professionals in a fast-paced, full-cycle recruiting environment, consistently maintaining a pipeline of up to 50 statewide clients. Oversaw P&L management, project management, and employee relations, propelling operational excellence. Organized hiring and retention strategy meetings, aligning internal and leadership staff goals. Developed and executed comprehensive internal and external communication strategies, enhancing company visibility and feedback integration.
Highlights of accomplishments in this role include:
-Won Branch of the Year and Manager of the Year accolades, testament to exceptional leadership and branch growth.
-Grew branch revenue by generating over $550K in total gross profit over three years.
-Demonstrated rapid career progression by earning five promotions within four years and culminating in branch ownership.

AppleOne Employment Services

Branch Sales/Recruiting Manager

Skills: Meeting Scheduling · Attention to Detail · Talent Management · Executive Visibility · Customer Retention · Teamwork · Coaching

Asssociate Branch Manager

Skills: Executive Visibility · Business Planning

Assistant Branch Manager

Full Cycle Sales/ Staffing Consultant

Leveraged an online CRM platform to systematically identify and engage with over 100 small and mid-sized business owners daily across various U.S. markets. Educated potential clients on innovative marketing products through online platforms, displaying expertise in driving business growth. Pursued new business opportunities and managed sales processes, ensuring timely and accurate documentation of all interactions within the CRM system.
Highlights of accomplishments in this role include:
-Surpassed the monthly sales quota consistently, achieving over $13K in revenue, highlighting efficiency in closing sales and amplifying significant company revenue.
-Recognized for exceptional sales performance, becoming the top closer within just three months of employment, with a consistent record of producing over $10K in monthly sales.

Courtney Sears