Gardner-Webb University

North Stafford High School

Senior Associate at Crowe Horwath LLP

Crowe Horwath LLP

Senior Associate

•	Manages a team of eight direct reports; responsible for supervising inventory team to complete stock receiving, product counting, processing returns, and running product control management tasks, in compliance with Apple quality processes
•	Increased store accuracy of inventory to over 99% and reduced net adjustment to less than 0.2 shrink
•	Liaison between inventory team and upper store management to include daily team progress reports and results of inventory tasks; reviews current inventory reporting matrixes and identifies trends and areas for process improvements; promotes understanding and ownership of inventory performance among all store staff, thereby creating an inventory culture; and identifies and execute strategies for recognizing inventory performance achievements 
•	Develops and implements training opportunities for inventory team; ensures team maintains familiarity with Apple products, store processes, traffic, and staffing
•	Identifies employee resource needs to upper store management; responsible for building and executing an efficient and effective inventory team weekly work schedules 
•	Interacts with customers to identify needs and recommend best solutions; educates customers about current Apple products; provides quick technical support and trouble shooting for customers

Apple

Inventory Specialist

Upheld Apple’s Merchandising Standards within the retail location by following established corporate policies and procedures

Oversaw a team, of on average, 10 direct reports to execute all night merchandising changes; such changes included window display construction, imaging new product; such as MacBooks, iPhones, and iPads, and redesigning the Sales floor to be in line with corporate standards. 

Communicated through written, weekly progress reports to senior management detailing the status of current projects,  potential issues and their solutions, new workflow tasks, and updates to Apple’s Merchandising Standards

Provided training to new employees in established corporate merchandising policies and procedures

BOH Specialist/Merchandising Lead

Greeted customers and directed them to the appropriate service within the store

Facilitated workshops and personal training sessions to educate customers on using Apple products

Engaged with customers on the sales floor, presented complete solutions to their identified needs, and provided basic troubleshooting for technical solutions

Worked alongside an Apple Business Team to provide briefings and leasing options to customers with business needs.

Specialist

Provided interpreting service for hearing-impaired college students for English, Pre-Calculus, Auto Mechanics, and
       ·
           Geology.
           Challenge: Correct signs for industry specific language used in each course of study.

Northern Virginia Community College

Interpreter

Instructed American Sign Language and Deaf Culture for students to converse with the hearing impaired.
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           Created exams and tests.
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           Drafted course syllabi; · Worked with Rangers and Park Personnel to help plan, organize, design and lead special projects for
             the deaf and hearing. The projects

Cory Dykstra