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Con Cirillo
Head Of Customer Experience at Carro
Connor Cirillo is the former Head of Customer Experience at Carro, a Series B SaaS company that provides tools for Shopify stores to enhance their product offerings. In his role, which he held from September 2021 to November 2022, he successfully built a cross-functional team of 11 employees across various departments including Onboarding, Account Management, Support, and Lifecycle Marketing. His leadership contributed to a 91% customer retention rate and a 94% year-over-year increase in network transactions. Additionally, he improved the percentage of customers making sales each month by 44% and reduced time-to-value for customers by over 10% through optimized processes and effective team collaboration.1
Before his tenure at Carro, Cirillo worked at HubSpot, where he held several positions including Senior Customer Experience Strategist, contributing to significant improvements in customer engagement and service efficiency.1
