Concetta Zimmerman

Concetta Zimmerman is a Regional Customer Success Manager at Cengage Group.1 She is a proven leader who excels in consultative-selling techniques and training, with a strong emphasis on customer service and client retention.1

Professional Background

Concetta is known for being a customer-focused solutions creator and a proven performer in her field.4 Her expertise lies in the education technology (EdTech) sector, where she has demonstrated skills in:

• K12 Education: Subject matter expert in K12 education and professional learning/professional development (PL/PD)5
• EdTech Strategy: Experienced in developing and implementing educational technology strategies5
• Sales: Recognized as an empathetic and authentic sales executive5
• Thought Leadership: Positioned as a thought partner in her industry5

Professional Activities

Concetta actively participates in various professional events and activities:

• She attends and learns from empowered educator events, encouraging other educators to share their knowledge by submitting proposals for such events.3
• She participates in Customer Success Manager (CSM) breakout sessions, where strategies and best practices are discussed.2
• Concetta shares job opportunities in the EdTech field with her network, demonstrating her commitment to industry growth.5

Approach to Work

Concetta's approach to her role is characterized by:

1. A focus on customer-centric solutions
2. Emphasis on consultative selling techniques
3. Strong dedication to customer service and client retention
4. Continuous learning and professional development

Her LinkedIn posts reflect her engagement with industry trends, best practices in sales, and her commitment to the education technology sector.6