UC Santa Barbara

VP, Director of Operations at CDM New York

Area 23

EVP, Group Director Project Management

Hired to establish a PMO to drive high and repeatable standards in asset delivery across multiple agencies servicing a rare disease portfolio. Responsibilities include:
• Designed, developed, and launched delivery and communication standards across multiple agencies.
Serviced US and global patient and HCP audiences, as well as market access, patient advocacy, and
professional education audiences.
• Integrated client-mandated tools and processes. Led client and agency teams on minimizing impact on
workflow and staffing.
• Partnered with leadership at a CPG/Automotive-focused agency to transform and scale agency staff and operations to ensure compliance with healthcare processes without sacrificing creative quality.
• Collaborated with client launch readiness teams to develop and build detailed asset delivery plans and
workflows. Designed unique processes for a specialized regulatory framework for novel products and
rare disease states including Subpart H and embargoed/redacted PI.
• Drove development and establishment of best practices in regulatory review, including QC-focused
workflow, submission process, and socialization of content changes across agency partners.
• Defined and developed executive summaries for client and internal leadership.

Omnicom Health Group

SVP, Integrated Delivery & Operations

Hired in 2021 to oversee Havas Life in New York and Chicago offices, with a remit focused on quality in delivery, efficiency in process, and revenue profitability. Agency liaison to Global COO. Directed to make decisions in collaboration with executive leadership on organizational and client opportunities. Responsibilities in the role include:
• Management and growth of agency and inter-agency PMO, including Editorial, Project Management, Resource Management, Submissions, and Production services
• Optimizing workflow, including implementing CX- and data-driven Agile planning, training, and delivery 
• Increasing capacity and lowering costs through near- and off-shore outsourcing 
• Protecting teams, clients, and the work by defining and driving higher standards of efficient QC
• Enabling and harmonizing inter-agency contributions to strategic goals, consistency in deliverables, and achieving financial targets
• Improving agency onboarding through role-specific materials and programs
• Collaboration with procurement in development of modern pricing approaches, including asset-based pricing and modular content/asset development
• Leading Operations function in growth activities - RFP responses, live presentations, and transitions

Havas Life

SVP, Director of Operations

Responsible for the development of optimized delivery procedures facilitating agency success.
• Defined and rolled out a harmonized PMO program and workflow
• Accountable for implementation of a network-wide enterprise project management platform and DAM
• Oversight of modernization efforts, including cloud migration and Agile methodologies
• Responsible for process and culture around Covid response, including driving WFH policies and remote communication guidance and best practices
• Created and deployed scored agency training modules to establish performance baselines
• Development of bespoke resource management tools to support staff and optimize profitability
• Led multiple cross-agency efforts to meet RFP and RFS needs, enrolling multiple network and external leadership groups to develop and present modernized and optimized service models
• Responsible for oversight of agency revenue across a broad spectrum of U.S. and global clients
• Defined and implemented multiple financial initiatives

CDM New York

VP, Director of Operations

Vice President, Portfolio Manager

Promoted to Client Services Director upon organization’s strategic alignment with Red Nucleus, directing over 20 US and global life sciences clients, including seven Fortune 500 organizations. Directly accountable to customers for error-free delivery while driving operational efficiency and organic opportunities.

• Responsible for managing strategic client relationships to drive an organic sales target of 30% YoY growth while managing portfolio gross margin to 55%+ in consecutive years
• Held 3rd party costs to < 22% of revenue against a 25% target during tenure, with over 100 vendors

Red Nucleus

Client Service Director

ClearPoint

Director, Global Project Management

Assigned the primary goal of standardizing all facets of operations. Accountable for successful generation of multiple software platforms and associated products, while delivering sales material and digital executions for global brands across streaming music services. Satellite tasks included client/media partner liaising and technical support for international brands and partners.

Director, Operations

Tasked with evolving HealthEd’s service levels and revenue streams to a modernized, multi-channel strategic partner. Leveraged extensive digital experience to provide tactical leadership on key client and internal initiatives. Encouraged synergy across departments and business sleeves while focusing on educating all staff on the digital landscape.

HealthEd Group

Director, Digital Operations

Oversaw East Coast production department. Accountable for staffing and mentoring production team members, implementing localized operational initiatives and processes, and participating in RFP presentations and cycles. Determined and implemented Agile processes for websites, mobile software, and metrics analysis. Provided technical and interpersonal guidance to the production and account services teams. Managed production and technical team members in multiple remote and offsite locations (New York, California, New Jersey, Ohio).

Palio+Ignite

Senior Producer

Applied digital expertise to operational and executional responsibilities. Sustained growth was reflected in increased scope of assigned work, managing $4mm of initiatives in 2010 and $8mm in 2012.

Producer

Guiding the creative process involved in launching Warner Bros. artist and tour websites, blogs, microsites, and widgets.

Warner Brothers Music

Creative Director - New Media

Building on a decade of interactive experience, I provide excellent interactive marketing consultation and execution, including project management, art and creative direction, CSS development, and SEO/SEM strategy and implementation. I work with a wide variety of clients to produce a diverse range of results, including B2B slicks, direct advertising campaigns, and social networking concepts.

Colin P. Hunter Interactive Services

Principal

Executed a variety of digital projects while overseeing a remote production staff.

KSP/Media Catalyst US

Project Manager

Oversaw the lifecycle of projects, working closely with clients’ executive and administrative teams while managing an internal team and freelance resources to close projects on time and on budget.

Account Manager

Responsible for the administration of the surgeon training program and operational budgets for the marketing, professional education and reimbursement departments.

Inamed

Sales Operations Administrator

I joined the Universal Internet team as a web designer/HTML programmer. My responsibilities covered all aspects of front-end design and maintenance. I designed, executed, and maintained websites under the supervision of several major local companies in the Monterey area, such as The Pebble Beach Company, Salinas Valley Memorial Hospital, Foxy Produce, KSBW-8, and the Monterey Naval Post Graduate School. I created and edited several press releases for our customers as well.

Colin Hunter