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Colette Ratliff
Helping firms deliver excellence in their customer-facing processes
Colette Ratliff is a versatile, self-motivated and conscientious leader with a passion for enhancing customer and staff experience through process excellence. With proven ability to influence and lead diverse and cross-functional teams, Colette possesses strong process management, results focus, and people management skills. She boasts broad-ranging experience, particularly in financial services, with specialist expertise in Lean 6 Sigma process management, multi-team mobilisation, project management, and voice of customer analysis.