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Clive Hays
Product Manager - Scaled Agile - Product Marketing - Consulting - Organizational Change - Training
Professional Background
Clive Hays is a highly skilled and experienced professional in the field of product management, Agile consulting, and digital business transformation. With over 25 years of robust experience in product strategy and product experience, Clive has developed a deep understanding of how to navigate and effectively manage the complexities of scaling Agile practices within organizations. His extensive background as a Lean Agile trainer and consultant uniquely positions him to guide teams and organizations through phases of change with confidence and expertise.
Throughout his career, Clive has held various influential roles that have allowed him to hone his skills further and deliver impactful results. He has worked with teams and stakeholders at all levels of the organization, ensuring seamless communication and aligning product strategies that meet both business and customer needs. As a Scaled Agile Certified Program Consultant, Clive demonstrates proficiency in frameworks such as SAFe 5.0, and he is adept at executing Lean-Agile transformations in diverse environments. His focus on sustainable growth within Lean-Agile cultures is evident through his mentoring and coaching experiences, empowering teams to meet their goals while fostering a collaborative spirit.
Education and Achievements
Clive began his academic journey by studying Hotel Management, Business, Management, Marketing, and Related Support Services at HITB. This foundational education equipped him with knowledge and skills applicable across various business sectors, allowing him to approach challenges from a customer-focused perspective. His journey through different roles within product management and consulting showcases his intellectual curiosity, open-mindedness, and progressive approach to problem-solving.
Clive's career has been punctuated by numerous notable achievements. He has successfully led multiple Agile Release Trains, demonstrating his capacity to launch and sustain initiatives that enhance operational efficiency and improve product delivery cycles. His training experience is commendable, having developed and facilitated programs aimed at building Lean-Agile capabilities across large organizations.
As a Senior Consultant at Nymble Consulting, Clive continues to lend his expertise across enterprises, driving transformation efforts that resonate with contemporary market demands. His previous roles, including those at Publicis Sapient and eCompany Ltd, further illustrate his versatility and capacity to excel in high-pressure environments while making meaningful contributions.
Skills and Expertise
Clive Hays possesses an array of skills that are essential to his role as an enterprise Lean Agile Product & Transformation Consultant. Not only does he excel in Scaled Agile Framework methodologies, but he also demonstrates considerable aptitude in product marketing, risk management, and stakeholder communication. His ability to translate complex marketing visions into actionable IT solutions makes him a valuable asset to any organization seeking to achieve digital transformation.
His strengths also extend to Lean Portfolio Management, where he is proficient in identifying value streams and establishing effective management of Lean-Agile portfolios. Clive's experience with global team management ensures that he can navigate diverse team dynamics, leveraging cultural competencies while building teams that are proactive and result-oriented.
Clive's focused efforts on creating and sustaining Lean-Agile cultures contribute significantly to his coaching philosophy, ensuring that teams are not just temporarily adopting Agile practices but are committing to lasting change. His ability to strongly articulate the principles of SAFe and its associated practices has helped numerous organizations transition smoothly into embracing Agile methodologies.
Achievements
Clive Hays's accomplishments are as diverse as they are impressive. He has played an instrumental role in enabling organizations to realize their Agile ambitions, successfully guiding teams through the practical application of Agile principles and methodologies. Whether working with marketing stakeholders or engineering teams, Clive has a way of bridging gaps and fostering collaboration that leads to substantive improvements in both productivity and morale.
His tenure as Director of Product Management at various organizations allowed him not only to influence product strategy but also to mentor up-and-coming leaders in the field. By developing structures for training and coaching, Clive has cultivated environments where innovation can thrive, and teams can engage in continuous learning.
In his various positions, Clive has consistently contributed to the successful delivery of complex projects that align with strategic business objectives. His commitment to leadership development within Agile settings is reflected in his approach to coaching, emphasizing the importance of adaptability and resilience in today's fast-paced business landscape.
In every effort, Clive maintains a keen focus on making intellectual challenges rewarding experiences for himself and the teams he supports. His collaborative and empathic approach defines his professional identity, guiding organizations toward transformative change that equips them to face the demands of modern business environments.
Closing Thoughts
Clive Hays is an exemplary model of a modern Agile leader—an adept consultant, a passionate trainer, and a respected mentor in the Lean-Agile community. His extensive knowledge base and practical experience equip him uniquely to assist organizations in navigating the realms of digital transformation, product strategy, and Agile consulting, making him a highly sought-after professional in his field. His legacy continues to inspire those he works with as he leads them toward realizing their business objectives through innovative and effective practices.
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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
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- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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