Wheaton College (MA)

Key Holder at Sunglass Hut

Boston, Massachusetts, United States

- Responsible for executing the daily operations, such as opening, closing, reporting key performance indicators, updating associate goals, as well as cleaning and maintaining the quality of the product, of an open air retail kiosk with a register till float of $1,000 that generates an average of $500,000 in yearly eyewear and accessory sales in a company valued at $54.8 billion.• Leverage reporting tools, such as the CIAO POS system, to track individual results and identify areas of opportunity, such as looking up customer purchase history, so as to make product recommendations that are effectively targeted to patron and needs.• Conduct a vigorous program of meticulous research on product fits, features, and benefits, utilizing such mobile applications as Luxottica University and Oakley Mad Science, such that buyers can be assured that they will be equipped with product that is uniquely developed to enhance their experience based upon their particular activity or setting, which has resulted in posting sales figures that surpass daily goals, ranging between 200-300 percent to plan.• Ensure robust investigation into the details of promotions, utilizing such resources as RetailMeNot, such that deals can be effectively communicated to guests and leveraged to build sales and give people a fun and empowering buying experience.

Sunglass Hut

Key Holder

- Recruit and educate people that are interested in representing the public how to seek elected office, as well as how to run ballot measure initiatives.• Procure website domain names and set up e-mail accounts, with the ability for highly detailed data capture, for candidates and ballot initiative campaigns, having done so for 14 people and organizations that have sought and won offices ranging from the municipal to the federal level.• Craft digital and written content for use on websites, social media platforms, and mass e-mail content, designed in such a way to yield maximum viewership, especially unique views, as well as yielding e-mail open rates averaging over 50 percent.• Construct and manage e-mail databases, with a strong focus on maximum e-mail data capture, conducted organically, using a data branching strategy, which has yielded such strong response rates from viewers, that candidates utilizing this service have averaged over $5,000 per month in donations.• Transcribe the text of candidate and spokespeople’s interviews, debates, and public comments for use in e-mail and press content.• Evaluate the cost of venues for events and fundraisers, and coordinate the logistical preparations, and visual presentations for such functions, such as the production of banner signs, rally signs, bumper stickers, and lapel stickers for people to display their support. • Prepare and edit candidate speeches, policy briefs, and press releases.

Boston Presentation Strategist

Presentation Strategist

- Contributed to the work of a 5 member leadership team that works to coach and motivate a team of 7 sales associates in driving sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions, including suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities, thus contributing to the growth of a company that generates $1 to $2 billion (USD) per year.• Worked to ensure that the team of the Burlington store provided the highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs through such means as proper sales floor zoning, adjusting as needed.• Strove to facilitate an environment conducive to a world class hospitality and shopping experience for customers and clients by ensuring that all team members are properly educated as to safe work practices, in accordance with OSHA standards, as well as civil rights law, to ensure a comfortable and accepting atmosphere for all, and escalate unsafe conditions and report incidents to appropriate company management.• Ensured first rate knowledge of Lands’ End products and services, via ongoing product knowledge education, as well as fit sessions, to understand proper fit, possible styling combinations, and how they compare and contrast with current fashion trends, such that customers and clients feel empowered when making style selections.

Lands' End

- Assisted the management team (Captain, First Mates, and Second Mates) in driving sales through exceptional customer service.• Ensured that the customer experience supported the Vineyard Vines, LLC brand promise (“Every Day Should Feel This Good”) and making service a top priority.• Consulted with the management team on essential goals/measures, such as daily sales plans for our locations in Dedham, Chestnut Hill, and Foxborough, at Patriot Place.• Generated sales by constantly endeavoring to have an in depth understanding of the Vineyard Vines product, as well as by adhering to the WHALE standards for world class customer service and developing client relations over 30 people, which resulted in achieving a sales per hour (SPH) rate of $400.• Developed and maintained relationships with top customers.• Supported in-store event sourcing and execution.• Strove to grow the number of customers in the company’s e-mail system, so that they would receive the latest product updates, and worked to educate new associates on best practices, such as how to fold the product, presentation standards, procedures for store openings and closings, and how to build a relationship with a client.• Ensured that the customer wish list was always current so customers could be notified when product arrived.• Assisted with training new associates.• Helped to foster a welcoming, fun, encouraging and energetic crew and customer environment.• Assisted in recruiting and referring top talent for the store’s teams.• Supported store and team-building activities with the management team.• Maintained efficient merchandise controls.• Maintained loss prevention awareness at all times.• Helped maintain a clean and tidy store environment.• Helped to maintain merchandising adhering to company standards, current compass (floorset), and brand initiatives.• Contributed to weekly product feedback based on interactions with clientele and working to understand their interests.

vineyard vines

Sales Associate

- Participated in the largest ecommerce operation in the history of Republican politics that saw over 307,000 orders placed for approximately 664,000 items that yielded nearly $9.4 million in sales and $2.2 million in donations.• Communicated with donors inquiring about orders placed on the Romney Victory Online Store.• Consulted with the campaign’s vendors regarding merchandise stock.• Expedited, edited, and refunded orders when requested.• Conducted mailings to Romney Victory donors.• Partook in weekend canvassing trips to New Hampshire’s Manchester and Bedford Counties to advocate on behalf of the Granite State’s Republican slate of candidates in those regions, which included incumbent United States Representatives Frank Guinta and Charlie Bass.• Served as a conference call screener in the days leading up to the day of the election on telephone townhalls that were conducted with voters in swing states like Pennsylvania by such surrogates as New Hampshire Senator Kelly Ayotte.• Assisted in the informational preparation for the campaign’s Election Day Operation, Project Orca, which involved communicating with over 30,000 volunteers in the swing states of Colorado, Florida, Iowa, Michigan, Nevada, New Hampshire, North Carolina, Ohio, Pennsylvania, Virginia, and Wisconsin, that had signed up to be poll reporters, about the use of a smart phone application that had been developed and would permit the ability to report in real-time who had voted.

Romney for President

Senior Ecommerce Customer Support Representative

- Aided persons wishing to give over the phone in contributing to the Scott Brown for United States Senate Committee and the Massachusetts Victory Committee.• Maintained and ensured the accuracy of donor information.• Facilitated the mailings of campaign finance compliance materials.• Directed calls from the state party, the media, the press, and businesses marketing their services to the campaign to appropriate staff.• Referred constituent issues to the office of constituent related affairs at the JFK Federal Building.• Answered questions from voters inquiring about policy and legislation based on briefs provided by the media team.

Scott Brown for United States Senate Committee, Inc.

Donor Relations Representative

- Served as a member of the Provost Advisory Committee, consulting on matters of community relations with the town of Norton.• Promoted quality of life issues on the Ad-Hoc Committee on Student Housing, such as working to reduce the number forced triples and quads, which was a particular issue on the college's lower campus, where freshmen and sophomores were housed.• Advocated for fiscal prudence as a member of the major finance committees, working to craft budgets that would mitigate increases in the Student Activities Fee.• Provided monthly e-mail and video updates to constituents on important college affordability and innovation issues, such as the Textbooks on Reserve Program and the Greener Wheaton Initiative, both of which were established as part of the Student Affordability Plan during the 2008-2009 Academic year.

Clay Evans

Clay Evans