California Polytechnic State University-San Luis Obispo

Account Manager at Stripe

Stripe

Manager, Existing Business

Enterprise Account Manager

First person hired to CSM team. Helped onboard, train & manage over $2MM in ARR, including several enterprise companies. Worked directly with customers and advised internal sales team in order to reduce churn and increase retention on all of our SaaS products.

Intercom

Customer Success Manager

• Solely handled the onboarding & training, daily support, renewals and overall happiness of all our 50+ clients, including various Enterprise clients.
• Facilitate fixes on urgent issues, relay product roadmap needs internally & externally and managed customer expectations. 
• Worked directly with both CEO and CTO (Co Founders) and handled all customer communication and management at a growing startup.

Near Me

Account Manager

• Generated $700K in revenue towards the 2014-15 over 6 month period prior to start of NBA regular season including $120K sale of VIP floor seats.
• Develop and manage accounts for over 150+ clients, including C-level, high revenue clients, through the use of Salesforce.
• Serve as a point of contact to build relationships and troubleshoot issues throughout the year, in person, through e-mail and over the phone.

Golden State Warriors

Premium Account Executive

• Generated over $650K in revenue over 12 month period for 2013-14 season selling partial packages, full seasons, suite products and premium floor seats.
• Continued to grow relationships with both fans and companies with a focus on our current season and SF arena project

Account Executive

• Sold partial and full season packages while providing customer service for clients
• Made 80+ calls on a daily basis to both fans and businesses

Ticket Sales Representative

• Collaborated with design team on creation, production, and distribution of print and electronic assets used at tradeshows, summit partner meetings and on social media.
• Liaison to various companies for management and execution of events for 12 trade shows. Worked directly with large partners such as Visa, iTunes, Disney, Safeway, Starbucks and more of the partners.
• Helped create and manage social media brand resources such as Twitter and Facebook.

Clay Biggerstaff