University of Cambridge

McGill University

Udacity

IATA Training

Sacred Heart Canossian College

PMP, Sustainability@Amazon

Corio Generation, a Macquarie Green Investment Group (GIG) Portfolio Company, is a specialist offshore wind business, dedicated to harnessing offshore wind energy worldwide

Corio Generation

Head of IT Corporate Services and Project Delivery

Skills: Customer Onboarding · Management · Strategic Initiatives · Team Leadership · Communication · Strategic Vision · Inspiring Teams · Procedural Documentation · End to End Delivery · Teamwork · Automation · Rollout · Written Communication · Numeracy

Amazon

Senior Manager, Transportation Sustainability Programs and Products

- Designed a new payment reseller servicing model: Conducted in-depth market research of the payment ecosystem to design new servicing model and propose new offerings, positioning Visa as the partner of choice for payment resellers

Visa

Payment Product Design Consultant (MBA Internship)

- Defined and reviewed IT strategy to ensure alignment between IT development and corporate strategic goals
- Collaborated with CIO and Senior IT Directors to build IT budget and long range plan
- Reviewed IT project business cases submitted by IT teams
- Provided recommendation and monitored implementation of cross functional IT Processes ensuring clear process ownership, roles and responsibilities, and decision-making rights
- Managed adherence and continuous improvements to IT Governance Model

Air Canada

Senior Analyst, IT Strategy, Planning & Performance (CIO Office)

- Passenger Service System (PSS) Transformation Program, Business Process workstream
- Examined organizational readiness through setting up process workshops and transformed process flows of Air Canada's passenger service operations and products (From As-Is to To-Be)
- Analyzed stakeholders' needs and changes in process transformation
- Managed a team of 5 UAT testers to execute end-to-end business process testing

PSS Transformation Program Manager

IATA Financial Gateway
- Designed and delivered the IATA Financial Gateway (IFG) from inception and solution design, launch to implementation
- Transformed the payment and settlement processes of the Aviation industry by building a simplified and integrated solution for airline's passenger service system (PSS)
- Led airline clients in implementing IATA payment solutions and IATA BSP reporting settlement solutions
- Set up a remote client support team and defined roles & responsibilities of L1-3 application support levels to provide 24/7 customer support

IATA Clearing House
- Delievered the IATA Clearing House rewrite project, redeveloped the IATA Clearing House product that settles >50 billion USD per year
- Redesigned financial and operational workflows, set up project timeline for the development process, and led User Acceptance Tests (UAT) 
- Designed BI dashboard and financial reports with KPIs to monitor and improve clearing house operations
- Coordinated among external and internal stakeholders (The business team, service providers, airline members)
- Scheduled system maintenance release and prepared Standard Operation Procedures manuals
- Provided technical support to clients and training to business users

International Air Transport Association (IATA)

Senior Analyst, Payment and Settlement Products

- Performed statistical analysis on census data to build a statistical model that forecasts the population growth of Hong Kong (Supervisor: Professor Francis Lui)

The Hong Kong University of Science and Technology

Undergraduate Research Assistant

- Organized planetary nebulae images from WISE, a NASA infra-red wavelength astronomical space telescope under the supervision of Professor Sun Kwok

Claudia (Kin) Chau, PMP, MBA