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Clara Shih
CEO & founder at Hearsay Systems
Clara Shih is a highly accomplished individual known for her expertise in product, design, and human psychology.
She is the founder of Hearsay Systems and serves as the Executive Chairwoman of the organization.
With a background in teaching and angel investing, Clara has a deep understanding of the tech industry and has made significant contributions as the CEO of Service Cloud at Salesforce.
She is the author of #TheFacebookEra and is recognized as a thought leader in the field.
Clara Shih's passion for innovation and leadership has solidified her reputation as a key figure in the business world.
Highlights
Without data and high-precision #RAG, autonomous #agents quickly go off the rails. Agentforce is the world’s first and only platform natively grounded with your trusted Data, Policies, Semantics, Flows, and APIs ✨
Join us at @Dreamforce to discover how companies like @WileyGlobal are seeing 50% increase in self-service resolution with #Agentforce Service Agents. The best part is you can build your own before you leave -- just sign up with one of our Agentforce experts. First set of appointment slots drops today: https://t.co/POK8q2nctw
Humans with #AI drive customer success 💪🏼 @Salesforce #DF24
Announcing Einstein Copilot in Slack 🧑🏼✈️, your conversational interface for collaborating with human & digital coworkers. Unlock all the knowledge and public channel conversations in your company to make everyone an Einstein✨ ▶ Takes action and gives quick answers where you work. ▶ Personalized to you, your role, your workflows, and your CUSTOMERS. Einstein is automatically grounded in all of your existing data, metadata, Flows, and APIs, including structured CRM data and unstructured @SlackHQ conversation data. ▶ Built for the enterprise. Easily customize, extend, and monitor your apps, copilots, and agents with Einstein 1 Studio (Copilot Builder, Prompt Builder, Model Builder). ▶ Everything built on Einstein Trust Layer to offer data privacy, data security, and ethical guardrail protections.
With Einstein in Slack, teams find information and resolve issues faster, make better decisions informed by CRM data, get 47% more productive, and deliver the best customer experience!
Thanks to our amazing Trailblazers, partners, and team! Get ready to change how you work and collaborate! Experience it at Dreamforce 2024 #DF24 🚀 https://t.co/98QvDV2vSF #GenerativeAI #Trust #Copilot #Einstein #Slack
