Claire Bennett

Claire Bennett is a seasoned executive with extensive experience in customer experience, general management, and consumer services across multiple industries. She currently serves as an independent director on the boards of two major companies:

Board Positions

• Independent Director at AutoNation, Inc. (since July 2024)14
• Independent Non-Executive Director at Samsonite International S.A.25

Professional Background

Claire Bennett has held several high-profile executive positions:

• Global Chief Customer Officer at Intercontinental Hotels Group (IHG) from 2017 to 202313
• General Manager of Global Consumer Travel and Lifestyle at American Express (2006-2017)13

Her experience spans various industries, including:

• Consumer packaged goods
• Technology
• Financial services
• Hospitality

Expertise

Bennett is known for her ability to drive significant transformations in large, complex organizations during periods of dynamic industry, customer, and technological change.13 Her expertise includes:

• Customer experience
• General management
• Consumer services
• B2C/B2B customer experience and growth

Education

• MBA from Northwestern University's Kellogg School of Management2

Additional Information

• LinkedIn profile: claire-bennett-76a62416
• Certified Public Accountant (CPA)6
• Member of the Executive Board at World Travel & Tourism Council Ltd.2

Claire Bennett's diverse background in consumer-focused industries and her expertise in customer experience make her a valuable addition to the boards of both Samsonite and AutoNation, bringing insights from her extensive career in retail, hospitality, and financial services sectors.