University of Cincinnati College of Law

Boston University

Building for Growth, Reach, and Scale

Cincinnati, Ohio, United States

Leading and growing our Strategic Customer and Partner Programs for our Regulated Industries (HLS, Financial, Federal, SLED) and Retail / CME verticals.

Co-investment programs enabling customers and partners to accelerate realization of their business outcomes unlocking the full potential of Databricks as fast as possible.

Databricks

Senior Director, Strategic Customer Program - Regulated Industries, Retail, CME

Leading and growing our Strategic Customer and Strategic Partner Programs for West, Central, and Federal / PubSec.

Co-investment programs enabling customers and partners to accelerate realization of their business outcomes unlocking the full potential of Databricks as fast as possible.

Director, Strategic Customer Program - West, Central, Federal

I have primary responsibility for the monitoring category in AWS Marketplace - selection, integration, and market development.

-  Developed strategic seller and go to market plans for top monitoring vendors that leverage their unique customer use cases and solution value stories in conjunction with AWS strategic initiatives to build and close sales pipeline for those vendors
-  Built repeatable templates for extending the reach of my managed sellers within AWS and with their target markets

Amazon Web Services

Principal Business Development Manager, AWS Marketplace - Monitoring Solutions

- Responsible for developing entire portfolio of strategic services offerings as well as enablement on the portfolio for sales, delivery, and marketing
-  Leading product management team for all "non software product" offerings
-  Leading the development of delivery methodologies to make success repeatable for services and customer success teams

AppDynamics

Senior Director, Offering Development and Solution Portfolio

- Building effective practice to deliver pre sales services scoping and solution design so that services delivery can begin on day 1 post sale in an effective manner
-  Developing leading team of Solution Architects and insuring highest level of technical competence and certification across services delivery teams
-  Building pipeline of greater than $5M per quarter of service delivery

Senior Director, Solution Architecture

- Managing services delivery, including project management, solution architecture, and consulting services across all of AppDynamics enterprise customers worldwide
-  Building a practice for efficiently and effectively delivering services in a lean fashion to the world's largest enterprises

Director, Enterprise Account Services, Global

- Responsible for customer satisfaction and enablement across a multi-million dollar portfolio of accounts in the Central and South regions of the United States (25 states).
-  Manage team of Solution Architects, Technical Account Managers, and Customer Relationship Managers delivering enablement solutions throughout my regions.

Manager, Customer Success, Central Region

- Responsible for leading corporate initiative to pivot into a "SaaS First" motion - from selling, to solution architecture, to business strategy
-  Responsible for developing and launching MVP product offering to enable global solution providers to embed AppDynamics into their respective solution offerings

Senior Director, SaaS Transformation and G2M

- Technical evangelist for the AppDynamics solution
-  Developing the solutions architecture for the world's largest APM deployments - working with the most advanced customers of AppDynamics to help them use APM to drive real business value.

AppDynamics Center of Excellence (ACE) Architect

- Building Application Performance Management CoE at PNC Bank - Pro-active performance alerting, QA performance testing and analysis, production triage, engagement models for full lifecycle Application Performance Management
-  Engaged across all of IT to bring Application Performance Management to the forefront - Line of Business, MIS Teams, Development Teams, Operational Teams, and Quality Assurance Teams for all monitored applications
-  Managed large scale deployments of Application Performance Management tools across the Bank footprint (dynaTrace, HP Diagnostics, and others)
-  Customer Experience Focus to deliver the best possible customer experience to all internal and external clients of the Bank

AVP / Senior Architect - Application Performance Management

- Developed models to assess performance risks and engage the performance center of excellence
-  Evaluated the performance of all key applications and made recommendations to improve application performance
-  Participated in application architecture and systems scaling for core applications in the bank
-  Identified and helped to resolve performance issues before applications entered production and helped to triage and quickly resolve performance issues of applications in production

-  April 2010 - October 2011: Officer, Lead Technical Architect (Performance Engineering) ECIF ★
-  Delivered technology to support enterprise wide customer information requests from all consuming systems within the bank.
-  Worked through integration dozens of source systems while meeting or exceeding all agreed upon service levels.
-  Managed application performance with integration of enterprise customer information system with all systems consuming enterprise customer information within the bank.
-  Delivered CIO 100 Award winning application  (Enterprise Customer Information / Master Data Management)

Fifth Third Bank

Officer, Lead Technical Architect (Performance Center of Excellence)

- Delivered technology to support enterprise wide customer information requests from all consuming systems within the bank.
-  Worked through integration dozens of source systems while meeting or exceeding all agreed upon service levels.
-  Managed application performance with integration of enterprise customer information system with all systems consuming enterprise customer information within the bank.
-  Delivered CIO 100 Award winning application  (Enterprise Customer Information / Master Data Management)

Officer, Lead Technical Architect (Performance Engineering), ECIF

- Managed dozens of client engagements, from product definition, execution, through to final delivery
-  Orchestrated ongoing development of the core software platform
-  Built team of engineers to support the development of the core software platform as well as revenue generation (finding new talent and fleshing out the development organization)
-  Responsible for optimizing elements of the software platform to better support ongoing load
-  Developed capacity plan and sourced hardware and software to meet ongoing operational needs
-  Drafted and negotiated contracts for client engagements
-  Managed all technical operations through period of explosive growth

Online Rewards

COO / Corporate Counsel

I held this role while I was a full time law student at the University of Cincinnati. Promoted to corporate counsel, and chief operating officer upon graduation

-  Managed re-architecture of the core software platform
-  Designed and developed tools to manage product catalogs
-  Analyzed business processes and architected software solutions to support and streamline those processes

Principal Architect

- Managed development and architectural design of the middle tier of the SupplyWorks supply chain management technology platform through several releases.
-  Managed transition of legacy COM component technology to .Net components
-  Architected and worked on the development of an extensible platform for strategic sourcing

SupplyWorks

Service Layer Architect

- Architected and developed software systems to enable flow through provisioning of telecommunications hardware including provisioning end point access devices as well as soft switches.
-  Architected extensible platform to map database queries into java objects

CTC Communications

Provisioning Solutions Architect

- Software development and architecture consulting with clients ranging from startups to Fortune 500 companies.
-  Highlight projects include architectural and development consulting for SoftLock (first major author eBook released as locked PDF) and eCommerce site development for OfficeMax (BroadVision)

DiaLogos

Senior Consultant

- Worked from startup early inception through its demise
-  Developed core parts of the SoundsBig player, including interfaces to skin the streaming media player, integrating the streaming music music player, and IRC chat components.

SoundsBig

Senior Software Engineer

- Acted as internal consultant to design and develop systems to automatically route technical support issues to the appropriate support groups based on semantic and key based content in incoming emails (Vantive/Exchange)
-  Coordinated development across global support organization
-  Designed and developed XML based technical support knowledge base

Rational Software

Technical Consultant

- Developed device drivers for Windows and Solaris for the SunPC product (VGA/NDIS and SunPC Solaris kernel driver)
-  Developed Verilog test suite for core SunPC components
-  Developed VGA chipset emulation to run on ARM hardware

Sun Microsystems

Software Engineer

- Developed test suites to test the performance of a distributed X Windows system that provided a MS Windows virtualization solution on Solaris (WABI)
-  Analyzed the performance of the WABI application and recommended changes based upon performance analysis
-  Developed recommendations for server sizing based on performance analysis

Software Performance Engineer

- Developed test suites for early versions of the Front Page server extensions prior to Vermeer's acquisition by Microsoft.
-  Isolated and documented issues with the Front Page server extensions on various UNIX platforms

Vermeer Software (Became Microsoft FrontPage)

Software Test Engineer

- Provided end user support for remote access solutions and personal computing for users of the Boston University campus networks

Christopher St Pierre

Christopher St Pierre