City College of San Francisco

University of California, Davis

Skyline College

Global Security Operations Center Operator at Allied Universal

San Francisco, California, United States

Provide customer service via email, instant messengers, and over the phone. Schedule security escorts for vendors that come on-site to perform repairs. Monitor surveillance video, respond to security alarms, write incident reports, and escalate security issues to management. Analyze various media sources and write brief intelligence reports to limit the risk of life safety threats for Airbnb’s assets and staff.

Allied Universal

Global security Operations Center Operator

Provide training and create training materials for new staff persons. Guide operators through proper incident response following standard operating procedures. Send clearly written emergency alerts to stakeholders using email and slack. Provide and receive feedback with the client staff in virtual meetings to help improve the operation. Assist the Data analyst with collecting and cleaning data. Build data collecting tools using Google Apps Script and Slack.

Global Security Operations Center Supervisor

Supervise a guard staff in six different locations, across four different cities. Monitor any potential threats to Cruise assets or personnel. Investigate and track security incidents occurring near any Cruise locations via software like Citizen and NC4. Utilize Google Apps Script to automate tasks, such as automatic emails from Google form data. Perform customer service via email, instant messaging software, and over the phone. Update access control cards via access control software.

Global Security Operations Center Operator

Monitor five San Francisco based Facebook locations using alarm monitoring software. Use internal tools to triage security-related facilities issues to the proper teams. Instantly update stakeholders during security-related incidents via a group chat system. Perform white glove customer service to any employees that require assistance from the security team.

Security Control Room operator

As a Lyft Driver I have given 10,000+ rides in the SF Bay Area. This experience has helped to develop a strong customer service style.

Lyft

Driver

The security control operator is contracted to monitor video footage, maintain a lost and found log, record incoming traffic to the site, and any other tasks the client requires.

Twitter

Security Control Operator

A security officer is contracted to patrol the site, check out temporary badges, monitor video footage, escort executives, and any other tasks the client requires.

BlackRock

Security Officer

An intern was responsible for conducting research projects, filing claims to county and city clerks, and interviewing potential clients in an attempt to ascertain whether or not they had a case.

Law Offices of John Burris

Intern

Welcoming guests, maintaining a clean working environment, and informing guests on the locations of items.

Costco Wholesale

Member Services

Sorting packages based on destination and then loading them in to trucks for distribution.

Christopher Hayes