Christopher Hanes

Christopher Hanes is a seasoned Customer Experience (CX) expert and a proficient learning & talent development professional with a rich background of over 20 years. He has demonstrated his ability to lead and manage teams effectively, with a keen focus on enhancing the learning experience for modern learners while meeting businesses' needs. Christopher has held various leadership roles where he excelled in training and development, learning and performance consulting, instructional systems design, learning analytics, assessment, evaluation, program and project management, and Experience Management (XM). He is well-known for his skills in designing, developing, delivering, and evaluating instructional programs, team leadership, change management, product/service/idea sales, and budget management.

In terms of education, Christopher pursued his Master of Education (MEd) in Training and Development at North Carolina State University, complemented by being a top candidate for an MBA in Business Administration and Management at West Chester University of Pennsylvania with an impressive GPA of 3.95. His foundational education includes a Bachelor's degree in Psychology and Business from the University of South Alabama.

Throughout his career, Christopher has held significant positions such as Vice President of Experience Management, Director of Experience Management, and Learning and Performance Solutions Architect at Global Knowledge. He also co-founded, partnered, and served as the Chief Learning Officer at Plaid, LLC. Additionally, he has a background as the Director of Training and Development at Phi Kappa Sigma and previous roles at Enterprise Rent-A-Car as Branch Rental Manager, Assistant Manager, and Management Trainee. Moreover, he has contributed as a Learning and Performance Consultant and Program Manager at Phi Kappa Sigma.