Christopher Drury

Christopher Drury is a customer care and customer experience (CX) professional who currently serves as the Board Chair at SOCAP International.1 He assumed this role in January 2024, following his previous positions within the organization as Board Chair-Elect in 2023 and Board Secretary in 2022.1

Professional Experience

Drury's current primary role is Director of Customer Care at Blount Fine Foods, a position he has held since January 2020.1 Blount Fine Foods is a company that offers gourmet soups, sauces, sides, and entrees to food service, retail, and restaurant customers.1

His career history includes:

• Customer Care Manager at Blount Fine Foods (May 2017 - January 2020)
• Business & Customer Service Manager at Blount Fine Foods (February 2013 - April 2017)
• Inside Sales & Technical Center Manager at ACS Auxiliaries Group (April 2008 - August 2009)
• Sr. Market Analyst at GTECH Corporation (August 2006 - January 2008)
• Various roles at FLEXcon, including Technical Representative and Market Analyst (May 1993 - August 1998)

Education and Philosophy

Drury holds a BS in Management & Marketing from Providence College, which he attended from 1989 to 1993.1 His professional philosophy emphasizes making things right for customers and delivering on brand promises. He believes in building organizations on the foundation of competent people aligned towards supporting customers.1

Additional Involvement

Beyond his primary roles, Christopher Drury has been involved in other professional activities:

• Business Mentor at Entrepreneurship for All (EforAll) from January 2020 to May 20221
• Board Director for SOCAP International New England Chapter from January 2019 to January 20201

Christopher Drury is known for his expertise in customer care and his commitment to improving customer experiences across various industries.23