Christine Stockmann

Christine Stockmann is a senior professional with extensive experience in digital product management and customer care at Deutsche Bahn (DB), Germany's national railway company. Her career at DB has spanned several roles across different divisions:

Current Position

Christine Stockmann currently holds the position of Leiterin Operations und Produktkommunikation Digitale Vertriebskanäle (Head of Operations and Product Communication for Digital Sales Channels) at DB Fernverkehr AG since May 2023.1 In this role, she is responsible for:

• Overseeing the market introduction of new functionalities for digital channels from a customer and support perspective
• Ensuring smooth operation of digital channels from both technical and customer viewpoints
• Product-related marketing and explanation of new features

Previous Roles at Deutsche Bahn

Prior to her current position, Christine held several other roles within DB:

• Senior Spezialistin digitale Produkte Customer Care Management at DB Fernverkehr AG (April 2023 - April 2024)1
• Lead Vendo Beta Fachlichkeit und Kommunikation at DB Fernverkehr AG (May 2023 - December 2023)1
• Senior Spezialistin digitale Produkte Customer Care Management at DB Vertrieb GmbH (May 2020 - April 2023)1
• Senior Projektleiterin Bordservice at DB Fernverkehr AG (February 2020 - April 2020)1
• Leiterin Produktmanagement Bordservice at DB Fernverkehr AG (October 2017 - December 2018)1
• Leiterin Produktmanagement Zugfahrt und Lounges at DB Fernverkehr AG (January 2017 - December 2018)1
• Leiterin Produktmanagement Reisezentrum at DB Vertrieb GmbH (January 2013 - December 2016)1
• Leiterin Vertriebskanalmanagement at DB Vertrieb GmbH (March 2011 - June 2012)1

Areas of Expertise

Throughout her career at Deutsche Bahn, Christine Stockmann has developed expertise in:

• Digital product management
• Customer care management
• Operations and product communication
• On-board service management
• Travel center management
• Sales channel management

Christine Stockmann's career trajectory shows a consistent focus on improving customer experience and digital product management within Deutsche Bahn's various divisions, demonstrating her valuable contributions to the company's digital transformation efforts.