Georgia Institute of Technology

Sr. IT Apps Engineer

Los Angeles, California, United States

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cPrime, Inc.

Senior Jira Architect

Sr. JIRA Agile Architect

- One of three engineers covering the APAC region providing legendary support for JIRA, Agile/GreenHopper, and Bonfire to over 30,000 Atlassian customers
- Investigated and identified root cause for reported customer issues related to cross product integration, REST APIs, database, JIRA administration, and performance issues
- Helped customers identify issues related to third party integration like perforce, salesforce, and source control systems
- Provided solutions to minimize customer downtime and business impact while maintaining SLAs and averaging 95 cases per month
- Created and curated knowledge-base articles and documentation to improve customer self help and drive adoption of additional support channels

Atlassian

Support Engineer

The Home Depot

IT Developer II

Application Platforms/J2EE point of contact for Helpdesk and <a href="http://HD.com">HD.com</a> portfolios
Supported over 25 internal development projects running on Tomcat web servers through application lifecycles
Upgraded corporate scheduling system on over 2000 RHEL production store servers in the US and Canada

IT Developer

Lead for monitoring and updating client payment calculation accuracy to match user DMS
Developed XSLT translations to modernize legacy data for newer web interfaces

COINdata

Customer Support/Software Development

Provided analysis by creating monthly KPIs to track progress and fiscal year cost savings in departmental projects. Created and maintained an AP database that takes in monthly reports to track spending and new sourcing opportunities.

Rock-Tenn Company

Logistics  Intern

Chris Shim