Chris Shakespeare

Chris Shakespeare is a highly accomplished professional with a proven track record of successful solution delivery and managing complex projects.

He excels in managing teams, hiring and developing talent, and establishing strong customer relationships.

Chris has extensive expertise in Robotic Process Automation (RPA), Machine Learning & Artificial Intelligence, IT Service Management, ServiceNow, and Product Management.

His skill set includes Program Management, Business Requirements Development, ROI/Cost Benefit Analysis, Business Case Development, and Technology Vendor Selection & Management.

He holds a Master of Business Administration from the University of Warwick - Warwick Business School and a Bachelor of Engineering in Electronics from The University of Salford.

Currently, Chris serves as the Director of Customer Outcomes Excellence at ServiceNow.