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Chris Rael
Manager, Account Management at Uber Direct
Professional Background
Chris Rael is a seasoned professional with over 9 years of extensive experience in commerce, payments, and procurement environments. His career has flourished during both stable and hyper-growth stages, allowing him to develop a keen understanding of what it takes to succeed in various business landscapes. With a solid record of exceeding key performance indicators (KPIs) related to churn, sales, and adoption, Chris is well-recognized for his ability to lead global product, support, and customer teams effectively.
Having worked with leading brands such as Apple, Walmart, Nike, Sony, Microsoft, Facebook, and Santander, Chris has cultivated a diverse skill set that makes him a valuable asset in any organization. His enthusiasm for tackling challenges and driving solutions is evident throughout his career, and he takes great pride in building teams that create significant value and resolve complex problems.
Education and Achievements
Chris Rael pursued his education at prestigious institutions, beginning with a Bachelor of Science in Business Administration from San Jose State University. Prior to this, he studied for an Associate of Arts in Business at West Valley College, laying a solid educational foundation that has supported his professional journey.
Throughout his career, Chris has held multiple roles that showcase his adaptability and leadership skills. Currently, he serves as the Direct Manager of Account Management at Uber, where he continues to influence the commerce and payments landscape. In his previous role at Postmates Inc., he held the position of Strategy Account Management Lead, showcasing his strategic vision and ability to manage client relationships in a dynamic environment.
Chris's leadership experience also includes serving as the Director of Customer Success at Myagi where he was instrumental in building a customer-centric approach to business. His journey with Tradeshift saw him ascend from Customer Operations Engineer to Sr Manager of Partner Product Management, reflecting his upward mobility and capability in managing cross-functional teams. Additionally, he served as a Director of Account Management and Account Manager at Live Gamer, contributing to their success in the digital commerce space.
His innovative mindset led him to co-found Amorphous Technologies, where he exercised his entrepreneurial spirit, demonstrating his dedication to fostering new ideas and solutions.
Notable Achievements
- Exceeding KPI Targets: Consistently surpassed benchmarks for churn, sales, and adoption across multiple organizations, showcasing his effectiveness in driving business growth.
- Global Team Leadership: Successfully managed and integrated global product and customer support teams, strengthening organizational collaboration and enhancing customer satisfaction.
- Strategic Partnerships: Developed and maintained strategic relationships with key stakeholders and high-profile brands, thereby contributing to the success of various projects and initiatives.
Chris’s comprehensive background in commerce and payments, combined with his passion for team building and problem-solving, positions him as a leading figure in his field.
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Chris Rael's Professional Summary
tags':['commerce','payments','procurement','customer success','account management','problem solving','team building','business administration','strategic partnerships','global teams','hyper-growth','sales','KPI performance'],
questions':['How has Chris Rael leveraged his experience in commerce to drive solutions for global brands?','In what ways has Chris Rael exhibited leadership qualities in his various roles?','How did Chris Rael develop his skills in managing global product and support teams?','What strategies did Chris Rael implement that resulted in exceeding churn, sales, and adoption KPIs?','How has Chris Rael’s education at San Jose State University contributed to his success in the commerce sector?']},
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