Chris O'Hara is a seasoned customer success professional with years of experience building and maintaining relationships with Fortune 50 accounts. After studying Business Administration with a focus on Marketing and Management at the University of Massachusetts Lowell, he began his career as a Bar Supervisor before transitioning into the finance industry as a Client Services Specialist at Putnam Investments. Chris then moved into the technology industry, working as an Account Executive at Backupify before joining Datto, Inc. as a Customer Success Manager for Strategic Accounts. He later acted as an Enterprise Customer Success Manager at both Birdeye and Datadog before returning to Smartsheet as a Senior Customer Success Manager, responsible for Large Enterprise Key Accounts.
With a focus on customer success, Chris has honed his skills in relationship building, communication, and strategic planning to drive successful outcomes for clients. His experience in the tech industry has given him insight into SaaS products and managing complex accounts.