Chris Mills (He/Him/His)

Chris Mills is a seasoned professional currently serving as the Principal Customer Experience Manager at T-Mobile, a position he has held since January 2020. Based in San Diego, California, Mills has a robust background in customer experience management within the telecommunications sector, having previously worked in various roles at T-Mobile since joining the company in 2006. His career includes significant positions such as Senior Customer Experience Manager and Operations Manager, where he focused on enhancing customer service quality and operational efficiency.12

Mills has also gained experience outside of T-Mobile. Before his current role, he worked at Amazon as a Regional City Manager for Amazon Restaurants, where he managed multiple markets and drove local sales initiatives. His earlier career included roles at Expedia Group, where he was responsible for customer service experience across several programs, including loyalty initiatives.12

In his current role at T-Mobile, Mills is recognized for being a passionate advocate for customer experience and product excellence, contributing significantly to the company's customer-focused initiatives.1 His extensive experience across different industries, including telecommunications and eCommerce, positions him as a key player in shaping customer interactions and satisfaction strategies at T-Mobile.